T-Mobile: Jump program is not working????

[techiecappydog]

Well I just went to 2 T-Mobile stores in the Pittsburgh area because I am eligible to jump. At both stores it was confirm I could but suppose that JUMP button on the screen is not working. Both stores told me I was the first to come in for this jump crap. I also talked to T-Mobile on the phone and they confirmed I could jump but don't know why their system is not working. The manager at the one store is suppose to call me tomorrow and find out what the problem is. This does not impress me. Has anyone else heard of this crap or has it happened to you. I wasted 2 hours with traveling and bull. I am not I happy

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[dpham00]

Re: Jump program is not working????

Did you go to corporate stores?

Also looks like you are not the only one


https://t-mobile.jive-mobile.com/#jive-discussion?content=/api/core/v2/discussions/62869

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[techiecappydog]

Re: Jump program is not working????

Thanks for the link. I hopefully will hear from the manager today. The clerk talked to him last night and said he will call me and talk to corporate. Keeping my fingers crossed.

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[techiecappydog]

Re: Jump program is not working????

I believe it was a corporate store.?

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[dpham00]

Re: Jump program is not working????

I believe it was a corporate store.?

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You can check here. The Magenta ones are tmobile corporate , blue are third party retailers.


http://www.t-mobile.com/store-locator.html

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[jscholz22]

Re: Jump program is not working????

Have you been on the program for 6 month? My button is greyed out currently until April.

 

[techiecappydog]

Re: Jump program is not working????

Have you been on the program for 6 month? My button is greyed out currently until April.

Yes I am verified at two stores and over the phone. My jump was available January 20th

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[techiecappydog]

Re: Jump program is not working????

You can check here. The Magenta ones are tmobile corporate , blue are third party retailers.


http://www.t-mobile.com/store-locator.html

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Thank you!!;-)

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[techiecappydog]

Re: Jump program is not working????

Yep they were corporate stores

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[20degrees]

Re: Jump program is not working????

I thought nobody could jump until April?

LG G2

 

[techiecappydog]

Nope 6 months...I started jump in July..they have confirmed it

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[techiecappydog]

Well just confirmed T-Mobile is having an issue with jump program.. They are try to find out the problem. They have received numerous calls and are aware of it. They gave me a 10.00 credit so far but I am not done yet. They are to call me again tomorrow with updates . we all see. Some day I will get my new Sony Xperia Z1S. Anyone else talk to them with this problem??

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[Almeuit]

Sounds like they are working on it.. First jumps so they are working out the kinks.. Can't beat free money .

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[techiecappydog]

Hopefully in 24 hours but it is frustrating knowing you can get a new toy but just can't. I will try to be patient. 10 bucks is better than nothing

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[got_droids]

Same thing happened to me. I was eligible and when I went to the store I was told the same thing. Jump button is not working. This was 2 days ago. Called back today and they are still working on it apparently. I was told anywhere from 1 hour to 72 hours so go figure lol.

 

[techiecappydog]

Glad to hear I am not the only one. I went on Wednesday. They are supposed to call me tonight with an update. Will keep you updated.

Give your furry friend a hug today!

 

[got_droids]

Glad to hear I am not the only one. I went on Wednesday. They are supposed to call me tonight with an update. Will keep you updated.

Give your furry friend a hug today!��

Yeah I went Wednesday as well. I called in to customer support to find out if it was all T-Mobile stores having this issue and I was told yes. So the tier 3 tech told me he will have people trying to get this resolved sooner than later.

Def let me know if you hear anything and I will do the same.

 

[techiecappydog]

Sure will. This is crazy. You would think the govt. Designed their software

Give your furry friend a hug today!

 

[techiecappydog]

Have you from them today??

Give your furry friend a hug today!

 

[techiecappydog]

Just talked to my local tmobile and they have no eta when it will be working...this is sad for major corporation

Give your furry friend a hug today!