T-Mobile Pre-Order Question and Comment Thread

[markf]

Got my S8 on Wednesday the 19th. Thanks T-Mo! As usual, when I go from one phone to another, the contact list is messed up. Spending more time than I should straightening it out.

 

[Arsenio Martins]

Here it is. If anyone else hasn't seen it yet. //uploads.tapatalk-cdn.com/20170421/6f7db18ad429e84061efd83a6f09da24.jpg

Yea I got it too. I installed the update. Hopefully it helps with the fingerprint delay.

 

[wookiee2cu]

Got an email from promotions about an hour ago, said my submission has been received and to allow 2 weeks for review. I submitted yesterday around 12:30pm on my computer and when i checked the status thru the app this morning the status already said it's being reviewed. I think their systems might be messed up right now so I wouldn't read too much into anything.

 

[Arsenio Martins]

Got an email from promotions about an hour ago, said my submission has been received and to allow 2 weeks for review. I submitted yesterday around 12:30pm on my computer and when i checked the status thru the app this morning the status already said it's being reviewed. I think their systems might be messed up right now so I wouldn't read too much into anything.

Maybe they are waiting until after the 14 day return period the carriers have before approving and sending out units. I'm sure they lost quite a bit in memory cards and VR's with the Note 7.

 

[wookiee2cu]

Maybe they are waiting until after the 14 day return period the carriers have before approving and sending out units. I'm sure they lost quite a bit in memory cards and VR's with the Note 7.

Co-worker who submitted a few hours after me through the app got an email this afternoon with a link to purchase the $99 package. Seems like if you submitted through the app it's getting approved a lot quicker.

 

[Ds Note 2 Sprint]

Here it is. If anyone else hasn't seen it yet. //uploads.tapatalk-cdn.com/20170421/6f7db18ad429e84061efd83a6f09da24.jpg

Yes I did. Haven't checked to see what is updating. Can you tell me please thx

 

[echo_808]

Got an email from promotions about an hour ago, said my submission has been received and to allow 2 weeks for review. I submitted yesterday around 12:30pm on my computer and when i checked the status thru the app this morning the status already said it's being reviewed. I think their systems might be messed up right now so I wouldn't read too much into anything.

Think they might be swamped. They got two promos going on. Plus it's Samsung that's doing it not a 3rd party like it was for the S7 VR promo.

Hopefully it doesn't take the whole 2 weeks for yah.

 

[echo_808]

Question: the JUMP trade-in shipping instructions says to use the bubble bag provided. Is this it? Doesn't seem secure enough to hold the phone in the box. First time having to do this.

Only thing came in the box was the S8+, this, the instructions, and the return sticker.

 

[gera815]

Guys how do I register in the app I see no option at all to register for the Gear VR promotion

 

[daddyd302]

//uploads.tapatalk-cdn.com/20170421/26557f2e8d37805a75c0d6c88632d1f5.jpg

Question: the JUMP trade-in shipping instructions says to use the bubble bag provided. Is this it? Doesn't seem secure enough to hold the phone in the box. First time having to do this.

Only thing came in the box was the S8+, this, the instructions, and the return sticker.

I thought you were suppose to take your phone to a store when you turn it in. I've always done that.

 

[Arsenio Martins]

//uploads.tapatalk-cdn.com/20170421/26557f2e8d37805a75c0d6c88632d1f5.jpg

Question: the JUMP trade-in shipping instructions says to use the bubble bag provided. Is this it? Doesn't seem secure enough to hold the phone in the box. First time having to do this.

Only thing came in the box was the S8+, this, the instructions, and the return sticker.

I thought that return label was in case you wanted to return the S8.

 

[amyf27]

Yea I got it too. I installed the update. Hopefully it helps with the fingerprint delay.

I installed as well just now.

 

[amyf27]

I thought that return label was in case you wanted to return the S8.

Mine was a little different. They were able to move me to a normal jump from a JOD and sent me a prepaid JOD label so I packed it myself and even took and sent photos.

 

[amyf27]

Think they might be swamped. They got two promos going on. Plus it's Samsung that's doing it not a 3rd party like it was for the S7 VR promo.

Hopefully it doesn't take the whole 2 weeks for yah.

Got my email from promos that I'll be getting the gear vr w/remote.

 

[athenatp]

Got the email to buy the $99 bundle around 1 AM and just purchased it. Woohoo! I'm one of the people who did their submission on 4/19 through the web and was having issues as well. Hopefully they will start approving everyone who pre-ordered. They really should regardless of how many bundles they have. And I think they will. I don't think Samsung wants another fiasco about promotions on its hands right now regardless of how many units they state they have.
I do think posting about it on these forums helps a lot.

 

[athenatp]

Guys how do I register in the app I see no option at all to register for the Gear VR promotion

You have to download the Samsung app and go to offers.

 

[Mr_Spencer]

Got the email to buy the $99 bundle around 1 AM and just purchased it. Woohoo! I'm one of the people who did their submission on 4/19 through the web and was having issues as well. Hopefully they will start approving everyone who pre-ordered. They really should regardless of how many bundles they have. And I think they will. I don't think Samsung wants another fiasco about promotions on its hands right now regardless of how many units they state they have.
I do think posting about it on these forums helps a lot.

I got an email overnight saying my free gear vr would be sent in about 6 weeks. Weird thing is it's a single email and I registered two phones. So I don't know if it applies to both or if its just for 1 of the submissions. Also, the shop Samsung app still says "pending review". This whole thing is a mess and was done pretty sloppily.

 

[athenatp]

I got an email overnight saying my free gear vr would be sent in about 6 weeks. Weird thing is it's a single email and I registered two phones. So I don't know if it applies to both or if its just for 1 of the submissions. Also, the shop Samsung app still says "pending review". This whole thing is a mess and was done pretty sloppily.

I believe it should be 2 emails....but if you have them both registered under the same account you might receive 1 email but 2 gears. I would call or email them if that were the case. I don't think they will be running out of Gear Vr anytime soon. It is a mess but will probably take time to correct. You would think they would've learned their lesson. They knew the amount of pre-orders as they were talking about how it surpassed the Note 7 and S7, so to me no excuses for this fiasco. You are Samsung for G's sake, if you and Apple can't get things right, who ever will?

 

[Desean1]

I thought you were suppose to take your phone to a store when you turn it in. I've always done that.

I thought so also. I didn't get any info about the jump trade in t-mobile only sent the phone.

 

[DaBlackman619]

This phone impress me more and more each day. Love the edge notifications. How's everyone battery life ?