T-mobile Samsung Galaxy Note 7 Ordering /Shipping Information

[nitroevo]

//uploads.tapatalk-cdn.com/20160817/2575da00df3abeb75ef22cd6501238da.jpg

That's what it's showing. Weird

Yeah that's what it's been saying for everyone. Once mine processed tho and let me press track item then it leads me to ups for tracking.

 

[eocleader]

Here is a screenshot of my account. I was charged. Hopefully I get it tomorrow.

Posted via the Android Central App

Awesome! When did you order? And what color did you get?

 

[susieee]

If it ships Friday, you'll get it Monday. No way they're springing for Saturday Delivery.

There's no deliverys on weekends from ups

 

[Duffin]

//uploads.tapatalk-cdn.com/20160817/2575da00df3abeb75ef22cd6501238da.jpg

That's what it's showing. Weird

Yes, it did that for all of us, but it was mentioned previously in the sea of messages. T-Mobile sent the packages to UPS via USPS for some reason. So, that's why T-Mobile says that, but you'll get s UPS tracking number eventually.

 

[Mandajean2001]

Yeah, of all the reps and managers, ALL of them agreed with me and all of them tried to give me that 20 dollar credit! However, since I have a big $64 credit already on my account all from Tmobile for pointing out their mistakes in working with my account, the SYSTEM PREVENTED them from giving me any more credits!

That was a moral victory..

They're paid to agree with you...but you're killing their stats by constantly calling

 

[Duffin]

There's no drivers on weekends from ups

That's simply not true. UPS makes Saturday deliveries, you just have to pay more for them to do it.

 

[TeamPowerstroke]

Is it no phone Wednesday?

 

[Duffin]

I'll be sure to let you know how my convo with Visa goes.

I bet it goes, "Certainly, Sir, we'll look into this issue as soon as possible, thank you for bringing it to our attention" and then you never hear from them again.

 

[hailsusy90]

That's simply not true. UPS makes Saturday deliveries, you just have to pay more for them to do it.

I asked UPS if I could pay for Saturday delivery myself and they told me it was up to T-Mobile. Wtf.

 

[networkdood]

Oh boy. CSR saying launch is the 19th and phone should arrive soon After?

I hope they bulked up staffing on Friday because if they hold onto money for 5 days and then miss delivering on launch day, they are going to have a customer service nightmare.

And, I am ok with their info as the text message received about the order confirms what their socialmedia reps tell us...but, they need to fix their website...

 

[Duffin]

I asked UPS if I could pay for Saturday delivery myself and they told me it was up to T-Mobile. Wtf.

Yes, the Saturday Delivery has to be paid for at the time of the shipping label being made. You can't add it on after the fact and has to be done by the shipper. Just the way their system works.

 

[anon(782252)]

I bet it goes, "Certainly, Sir, we'll look into this issue as soon as possible, thank you for bringing it to our attention" and then you never hear from them again.

Possibly but at least it will be on record.

 

[Nawkole]

Agreed.

It is now obvious this time T-Mo will actually wait and have the phones delivered ON release day.

Now I wonder if this was a T-mo decision or a Samsung decision.

A TMO Representative told me that Samsung is holding the shipment. They have an agreement not to ship before the release date. Some of us will receive it on the 18th and others the 19th.

Posted via the Android Central App

 

[Mandajean2001]

Since I am keeping my sweet Note 4, and will be swapping Sims back and forth from Note 7 to Note 4 I was told in would have to get a special sim that will fit in both. I was told I would too have buy that Sim from Tmobile....

Anybody know about that?

I would think after all the trouble they should just swap out the Sim to the new type.

The sim cards are different sizes, they do use a trio sim now that had all 3 sizes and you pop out the one you need, if you keep the card though you can pop out the next size up kinda like an adapter..

 

[hailsusy90]

A TMO Representative told me that Samsung is holding the shipment. They have an agreement not to ship before the release date. Some of us will receive it on the 18th and others the 19th.

Posted via the Android Central App

But wouldn't getting it on the 18th technically be before release date?

 

[Kilroy672]

Here is a screenshot of my phone being charged. Does this mean I will get it tomorrow? This is the 3rd time I was charged and hopefully the 3rd time is a charm!!

Posted via the Android Central App

 

[Nawkole]

But wouldn't getting it on the 18th technically be before release date?

Exactly! I'll be pissed if I get it after the release date. I honestly don't believe that they should have charged us a week prior to shipping. Just doesn't make sense.

Posted via the Android Central App

 

[Mandajean2001]

I wish they would have done that for me I didn't think to ask that I guess

They won't bill to account anymore unless super special circumstances

 

[ctown81]

Of course it's a Samsung thing. What would tmobile gain by holding phones on their own?

 

[hailsusy90]

Exactly! I'll be pissed if I get it after the release date. I honestly don't believe that they should have charged us a week prior to shipping. Just doesn't make sense.

Posted via the Android Central App

Same. If they were going to hold the phones like that they should have started charging people today.