T-mobile Samsung Galaxy Note 7 Ordering /Shipping Information

[Hoggles]

I have every right to be upset that a contract that I entered into was broken and have every right to express that here. I do love TMO but feel that this was handled in a very poor manner. I don't care when I get it so long as I (eventually!) get it. I do know that if I were to run my business in the manner that TMO did in this case (by breaking contracts) I would be out of business very quickly. Thankfully TMO is big enough that they can get away with it still!

That's great. Now relax.

 

[hailsusy90]

Well that's what I got

 

[dkbb]

Ugh!... not going to make it... tell family I love them!... let my sister have my note 7 if it ever shows up! ugh!... she needs it she's been an Iphone user for years?! ugh!!

 

[Siggystyle]

I was being serious. Please share companies that you know charge full price for an item up front just for a place in line.

Not just for the spot (but I am sure some may) but for position and service/product etc...

 

[Michael Palmieri]

Huge difference between $5 down on GameStop and what's going on here.

Sure $69 for my down payment on JOD isn't the end of the world but to go along with that, I also signed a contract for a lease putting me on the hook for a $850 phone. You aren't under contract for a video game. And some people post full price up front, the full $850. When you get charged, you expect the item is headed your way, which has not been the case here.

But it is headed your way as the shipping process has begun? It seems very similar to me. You chose to enter into this agreement.

 

[alexeisch]

The point of a contract is to usually protect the company as opposed to the consumer. In this case though I think you'll get your phone by the 19th. But if it's really important to you and you believe it's entirely disingenuous cancel your order.

At this point it would be absolutely stupid to cancel my order. You are missing the point.

 

[xxaarraa]

I have been watching the ~300 pages of these threads with a lot of amusement, tremendous entertainment here!

I set an alarm and woke up at 2 AM on the morning of the 3rd and ordered the phone. I only did that thinking I would get it earlier than people walking into a store on the 19th. I don't care what's right or what's wrong, but pre-ordering something should come with benefits. I am not seeing those benefits this time around.

And I am pissed that people who ordered after me are getting tracking updates or even phones delivered before me. WTF is that tmobile? First in first out is a simple concept.

 

[alexeisch]

But it is headed your way as the shipping process has begun? It seems very similar to me. You chose to enter into this agreement.

The agreement I entered into stated the my card would be charged when the item shipped. Card was charged on the 12th. Order hasn't shipped.

Excited to get it but really irritated at the way TMO handled this.

 

[taimoor.hafeez5]

Anyone with updates from NYC?

 

[anon(782252)]

Not just for the spot (but I am sure some may) but for position and service/product etc...

Service and a product are two vastly different things.

 

[anon(782252)]

But it is headed your way as the shipping process has begun? It seems very similar to me. You chose to enter into this agreement.

No, starting the shipping process does not equal shipped, which is how T-Mobile has my account marked.

 

[Michael Palmieri]

Anyone with updates from NYC?

I'm just north and have my shipment scanned.

 

[taimoor.hafeez5]

I'm just north and have my shipment scanned.

What time did they scan it for you?

 

[Nabiscuit]

Still nothing on mine yet. Ordered on the 4th, Blue Coral. Got tracking number this weekend. Card charged this weekend.

UPS still says: Order Processed: Ready for UPS

It's been saying this all week. Grr....

Next time they should just send tracking numbers and charge cards the day it ships instead of this non-sense.

 

[AS7Edge]

Still nothing on mine yet. Ordered on the 4th, Blue Coral. Got tracking number this weekend. Card charged this weekend.

UPS still says: Order Processed: Ready for UPS

It's been saying this all week. Grr....

Next time they should just send tracking numbers and charge cards the day it ships instead of this non-sense.

Mine just changed. Same order date and color

 

[Duffin]

*sigh* Mine's still Ready for UPS...

 

[cert15z]

ALL blue notes? How is that possible? Or is your ship date 8/23-9/6?

She said all blue Notes. My status on T-Mo's website still shows 8/18-8/19.

 

[susieee]

Anyone with updates from NYC?

nothing here yet maybe soon we will hear something for ny :-\

 

[alexeisch]

That's great. Now relax.

I never was worked up. Was trying to voice my concern over this process which I have now done here, with TMO and with Amex. I also plan to contact Samsung and let them know that this was handled poorly. Thanks!

 

[bhatech]

Time to check the outbound ups schedule from Louisville to your destination folks ... Go !!