The kinda-official LG G4 bootloop thread

[Guatiao]

Had mine since July 2015 and it JUST bootlooped . There was a software update a few days ago...think that had something to do with it?

Some owners commenting in the link I provided seem to think similarly, that the update might be the culprit.

 

[belodion]

Okay, bootloop after over two years of use. Managed to get it to reboot after applying pressure while booting, but the effect short-lived. I believe that the best procedure would be to remove and resolder the RAM chip sitting atop the 808, but since I have not the smallest hope of carrying out such a specialist procedure, I'll try the old hair-drier method, then put something between the chip and the shield to apply a bit of pressure. I am quite confident of a bad result.

If perchance it works, I'll let you know for how long. Get ready to laugh.

Later: Hair-drier no go, so I applied a lighter flame to the chip for twenty seconds or so. Successful boot. At least now I can be sure the battery is charging, which I wasn't before.

Few minutes later: fail.

A few days later: Full boot after a longer application of a lighter flame, for perhaps a minute.

Couple of days later: Fail, when granting an app a location request, though whether relevant, I don't know.

 

[Aflaaaak]

Some owners commenting in the link I provided seem to think similarly, that the update might be the culprit.

Exact same boat...bought it in July 2015 too, never had a problem until after the update and suspected that update was the culprit, but no proof. Sent it back to LG (used my own UPS 2 Day shipping since the free FedEX said it would take 10 days!). They got it Thursday, and it's on it's way back after one day of turn-around, fixed free since they know the G4 is a Lemon.

 

[CrazyOkie]

Exact same boat...bought it in July 2015 too, never had a problem until after the update and suspected that update was the culprit, but no proof. Sent it back to LG (used my own UPS 2 Day shipping since the free FedEX said it would take 10 days!). They got it Thursday, and it's on it's way back after one day of turn-around, fixed free since they know the G4 is a Lemon.

Got mine in Nov 2015, mine bootlooped back on June 19. LG is replacing - first they said "new" phone, now they're saying refurbished. Three weeks total to get - must come via slow boat from Korea? Only took 3 days to get to facility in Texas. I don't remember seeing anything about an update, but really sucks. Given the "quality" of LG's customer service, I seriously doubt I'll buy another LG product any time soon.

 

[gendo667]

Got mine in Nov 2015, mine bootlooped back on June 19. LG is replacing - first they said "new" phone, now they're saying refurbished. Three weeks total to get - must come via slow boat from Korea? Only took 3 days to get to facility in Texas. I don't remember seeing anything about an update, but really sucks. Given the "quality" of LG's customer service, I seriously doubt I'll buy another LG product any time soon.

Man this thread just keeps going.

I've said this before and I'll continue to say it. The G5/V20 run wasn't plagued with the massive boot loop issue that made the G4/V10 run a dumpster fire. I understand that the issue has changed hearts and minds regarding LG. I know there's a lawsuit that includes the G5/V20, but I will continue point this out. I feel it's only fare. To each their own. Cheers.

 

[Mooncatt]

I know there's a lawsuit that includes the G5/V20, but I will continue point this out.

The only lawsuit I'm aware of is the G4/V10 class action suit. I know that lawyer was seeking input from V20 users that bootlooped, but it sounded like just an attempt at a money grab via the courts and never heard if the V20 was added to the suit.

 

[gendo667]

The only lawsuit I'm aware of is the G4/V10 class action suit. I know that lawyer was seeking input from V20 users that bootlooped, but it sounded like just an attempt at a money grab via the courts and never heard if the V20 was added to the suit.

Right on. Perhaps I misread or misunderstood.

 

[belodion]

Man this thread just keeps going.

I've said this before and I'll continue to say it. The G5/V20 run wasn't plagued with the massive boot loop issue that made the G4/V10 run a dumpster fire. I understand that the issue has changed hearts and minds regarding LG. I know there's a lawsuit that includes the G5/V20, but I will continue point this out. I feel it's only fare. To each their own. Cheers.

I agree. All four of the LG-made phones I've used have been high-quality, trouble-free devices over long periods of service, with the exception of the G4 when it bootlooped. But stuff happens. It definitely has not deterred me from LG devices in the future.

 

[Aflaaaak]

Got mine in Nov 2015, mine bootlooped back on June 19. LG is replacing - first they said "new" phone, now they're saying refurbished. Three weeks total to get - must come via slow boat from Korea? Only took 3 days to get to facility in Texas. I don't remember seeing anything about an update, but really sucks. Given the "quality" of LG's customer service, I seriously doubt I'll buy another LG product any time soon.

The three weeks to get your phone back is mostly the cheap FedEX Ground service they use. Fixing the phone was one day turnaround, and they fixed mine rather than send a "new" refurb back. I gotta believe the amount of bad press LG got over the G4 that they won't let it happen on future phones. But everything has it's problems, including Samsung or Apple.

 

[gendo667]

http://www.androidpolice.com/2017/06/30/one-lg-bootloop-lawsuits-forced-arbitration/

 

[Aflaaaak]

[Update: Contact information to join the lawsuit] One of the LG bootloop lawsuits has been forced into arbitration

Arbitration is the new trend in big business now. Companies in many aspects of our life are making us sign onto a forced arbitration clause in TOS to buy their product or service, and it's very disturbing. But since government is basically owned by lobbyists, it's going to stay that way, or get possibly worse with Trump and the Rs cutting regulations and consumer protections.

 

[kwon joon]

My wife's just got bricked. My wife contacted LG Canada online chat. They claim they fix phones with the boot problem, that have been manufactured within the last 24 month. Even though my wife only owned the phone for 21 months and still have 3 months left in her 2 year contract, LG would not repair for free because it was manufactured more than 24 months. The phone is probably among the first batch when it was released in June 2015.

When I was informed of this, I was furious and call the 1-888 number and made the following statements
-the issue is well known and admitted by LG
-no manufacture offers warranty and repair services based on the date of manufacture. It is always based on the date of purchase
-we signed a standard two year contract and "your phone does not even last 24 months!!!"
-LG knew this problem and did not do a thing for customers who already bought G4.

They quickly checked with their manager and offered me free shipping and free repair.
They are repairing this for free out-of-warranty. But at the same time, it is a lemon, and LG should have recalled all G4 to begin with.

 

[Guatiao]

The latest development in the bootloop lawsuit.

https://www.xda-developers.com/one-...op-issue-has-been-compelled-into-arbitration/

 

[muckrakerX]

Good for you. Now, don't forget to thank LG since you were "technically" outside the 2 year window that had been announced. Hope the phone is good as new when it comes back.

 

[kwon joon]

My wife's just got bricked. My wife contacted LG Canada online chat. They claim they fix phones with the boot problem, that have been manufactured within the last 24 month. Even though my wife only owned the phone for 21 months and still have 3 months left in her 2 year contract, LG would not repair for free because it was manufactured more than 24 months. The phone is probably among the first batch when it was released in June 2015.

When I was informed of this, I was furious and call the 1-888 number and made the following statements
-the issue is well known and admitted by LG
-no manufacture offers warranty and repair services based on the date of manufacture. It is always based on the date of purchase
-we signed a standard two year contract and "your phone does not even last 24 months!!!"
-LG knew this problem and did not do a thing for customers who already bought G4.

They quickly checked with their manager and offered me free shipping and free repair.
They are repairing this for free out-of-warranty. But at the same time, it is a lemon, and LG should have recalled all G4 to begin with.

Now, my dad's got bricked while travelling. It was manufactured and bought in dec/15. LG Canada is fixing and shipping for free.

 

[overhear]

My international H815 went into bootloop last night. Although the LG chat support rep said they wouldn't service an international model, the telephone rep I reached this morning (on 800 243-0000) immediately offered a repair authorization. My phone is almost 2 years old, so this is good news!

The only downside is that I have to choose a US-carrier, so I expect my replacement phone will be afflicted with bloatware.

 

[muckrakerX]

Getting your current phone repaired by LG is not an option?

 

[Christina_Snape]

My wife's just got bricked. My wife contacted LG Canada online chat. They claim they fix phones with the boot problem, that have been manufactured within the last 24 month. Even though my wife only owned the phone for 21 months and still have 3 months left in her 2 year contract, LG would not repair for free because it was manufactured more than 24 months. The phone is probably among the first batch when it was released in June 2015.

When I was informed of this, I was furious and call the 1-888 number and made the following statements
-the issue is well known and admitted by LG
-no manufacture offers warranty and repair services based on the date of manufacture. It is always based on the date of purchase
-we signed a standard two year contract and "your phone does not even last 24 months!!!"
-LG knew this problem and did not do a thing for customers who already bought G4.

They quickly checked with their manager and offered me free shipping and free repair.
They are repairing this for free out-of-warranty. But at the same time, it is a lemon, and LG should have recalled all G4 to begin with.

This is almost exactly what happened with mine.
Purchased Dec. 1st 2015, boot looped late August at almost 21 months. So still 3 months left on the contract.
LG Canada is eating the shipping and repairing it for free. Got to them last Friday, so I'm just waiting for it to be done and sent back. Unfortunately the online 'track a repair' page doesn't seem to be working. It tells me the repair exists based on the receipt/reference number, but no info on the progress, or if it's been completed yet.

 

[Aflaaaak]

My G4 was problem free for 22 months, and after the big software update around June, bootlooped. LG fixed it (not replaced it with a refurb phone) no questioned asked. Within a month, it bootlooped AGAIN!
Do NOT want tpo go through this another time, since my backup phone is a crappy old flip phone with terrible voice quality.

 

[xrayangiodoc]

When I first read of this problem last year I had commented that I had been lucky. Well, my luck ran out on Monday, September 11, 2017 while at the unveiling ceremony for my mother-in-law at a Jewish Cemetery in Queens, NY. We were visiting for a wedding on Long Island from home in Buffalo. I had taken a few photos when the phone started to reset every few minutes and then overheated and went into the continuous reboot loop that required removing the battery to shut down. Thankfully, I remembered reading about the problem and contacted T-Mobile Customer Support. I explained the issue and noted that this was a well documented latent manufacturing defect. Customer support immediately offered to ship an exchange unit to my preferred T-Mobile store. I returned home on Wednesday and the unit had arrived at my local store. I got there an hour before closing and they did the activation and restore. Cost me $5.40 for the overnight shipping. The unit looks to be new and we put my old SIM card and memory card in the phone along with my battery and my leather back. All now seems good. Color me a happy T-Mobile user!