Earlier this week, my VZW rep had told me that they couldn't hold the phones, even with a deposit, that it was first come, first serve. My plan was to leave work early and make sure that they still had some left when I got there. By 10:00 AM, I couldn't stand it anymore and called over to the store. The rep. wasn't in yet, as she was working the later shift and till close, so I ask the guy that answered, if I could just go ahead and pay for it with a credit card over the phone, now that it had been released. He asked my name and said, I think there is one in the back with your name on it. Sure enough, they had held one for me, but she hadn't called me yet. So, at 2:30 PM, I couldn't stand it and left work early, even though they were holding one for me, and went over and got it. What a piece of work this phone is! No issues so far, but a steep learning curve for me, coming off of an Omnia II. I think it is a keeper.