The Officially Official Verizon Rep "Source" Thread

[wpbfjr]

the problem with my post is i did not read everything. comments deleted.

wpbfjr on the road

 

[ac7822]

Did they have an extended battery for sale? how much?? All Ive heard about so far was the spare battery bundle with case and Y charger for $40 I think.
Ive heard about the 2000mah battery thats only available in Korea no word on anything in the US

 

[jbomb11]

Not a problem. I guess my understanding of a forum is flawed.

Sent from my SCH-I510 using Tapatalk

 

[kath00]

Re: VZW chat about nexus.

Maybe I want to stir up drama. ( I say this with sarcasm to pre defend my sharing to the as$holes who will badger me.) Maybe I want to share. Maybe I am a little upset with verizon.

As you can see from my other post about my interactions with verizon I have had my share of ups and mostly downs with verizon. Unfortunately that have me because their service is better than everyone else in Rochester, NY.

I feel as if they know this with most customers and because of this their customer service is severely lacking.

The gentleman in the conversation below said what he was told to say, however telling me nothing, bein indirect, and playing stupid comes from the ranks of CORPO. They need to re-evaluate how they do these releases.

Yes - a date was not release regarding the Nexus relase
Yes - they owe me nothing, they do what they say for the most part
Yes - they have a great network
However they choose to keep the people who are their biggest fans in the dark. Why not be our best friend and tell us things, let us feel like we are part of the company and let us follow your progess.

BUT No - I get this. (See below.)

Jason B.: Do you happen to have any information on when the galaxy nexus will be available for pre order or purchas?

Michael C.: You are welcime.

Michael C.: We do not have any information at this time.

Jason B.: Will Verizon still be releasing this phone?

Michael C.: We do not know at this time. However, if you leave your E-mail and message in our Contact Us Section of the website, someone will notify you.

Jason B.: Yikes! I have done so. A lot of people are WAITING for this phone patiently and now there is a chance Verizon may not release the glaxy nexus? Thats crazy!

Jason B.: I apologize for my "dramatics" but as an advocate for Verizon thats crazy.

Michael C.: I understand. The phone has not been released to us so we cannot give out information.

Jason B.: Michael, thanks for your help have a great night.

Michael C.: You too.

Michael C.: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!

Stop torturing these poor reps! Goodness...

 

[el tigre11]

Re: VZW chat about nexus.

Spoke with a rep here in Buffalo today who told me although it slated for friday dec 9 release, the device if released will not have flash. They are working to release it with flash so to do so it may not be released until the 14. His store will have be shipped 10 units only. Name was added to the list so 1 will be set aside for me. 8 can be vouched for 2 will be sold first come first serve. Once contacted I have til the end of the business day to pick it up.Good luck

 

[kesnik]

Re: VZW chat about nexus.

Spoke with a rep here in Buffalo today who told me although it slated for friday dec 9 release, the device if released will not have flash. They are working to release it with flash so to do so it may not be released until the 14. His store will have be shipped 10 units only. Name was added to the list so 1 will be set aside for me. 8 can be vouched for 2 will be sold first come first serve. Once contacted I have til the end of the business day to pick it up.Good luck

Im also in buffalo (Hamburg). Which store did you go to? Corporate or Retail store?

 

[pauldroidr2d2]

I asked Iris when the Galaxy Nexus would be released. She said "very soon". So there you have it.

Sent from my DROID BIONIC using Tapatalk

 

[humpagardengnome]

Re: VZW chat about nexus.

Im also in buffalo (Hamburg). Which store did you go to? Corporate or Retail store?

If it's corporate, the phone# or store location, would be appreciated, just out of curiousity.

 

[Droid800]

Spoke with a rep here in Buffalo today who told me although it slated for friday dec 9 release, the device if released will not have flash. They are working to release it with flash so to do so it may not be released until the 14. His store will have be shipped 10 units only. Name was added to the list so 1 will be set aside for me. 8 can be vouched for 2 will be sold first come first serve. Once contacted I have til the end of the business day to pick it up.Good luck

They're not delaying it over flash.

 

[Premium1]

Re: VZW chat about nexus.

Spoke with a rep here in Buffalo today who told me although it slated for friday dec 9 release, the device if released will not have flash. They are working to release it with flash so to do so it may not be released until the 14. His store will have be shipped 10 units only. Name was added to the list so 1 will be set aside for me. 8 can be vouched for 2 will be sold first come first serve. Once contacted I have til the end of the business day to pick it up.Good luck

That makes no sense since adobe will get flash out when they have it done and verizon is not going to delay it for that. Seems another clueless rep who simply was not right.

 

[jeremyashburn]

Yesterday (Sunday 12/4), I spoke to my (reliable contact) local Arden, NC Rep (over the phone) who told that the phone will be available in stores on 12/8 or 12/9. He was speaking to a manager who seemed to be waffling between the 8th and 9th date, she didn't know the preorder date. He is trying to find out when I can do a preorder and will call me back. He said that he will know more Monday or Tuesday. We're getting close, my brothers!

 

[Premium1]

Re: VZW chat about nexus.

Maybe I want to stir up drama. ( I say this with sarcasm to pre defend my sharing to the as$holes who will badger me.) Maybe I want to share. Maybe I am a little upset with verizon.

As you can see from my other post about my interactions with verizon I have had my share of ups and mostly downs with verizon. Unfortunately that have me because their service is better than everyone else in Rochester, NY.

I feel as if they know this with most customers and because of this their customer service is severely lacking.

The gentleman in the conversation below said what he was told to say, however telling me nothing, bein indirect, and playing stupid comes from the ranks of CORPO. They need to re-evaluate how they do these releases.

Yes - a date was not release regarding the Nexus relase
Yes - they owe me nothing, they do what they say for the most part
Yes - they have a great network
However they choose to keep the people who are their biggest fans in the dark. Why not be our best friend and tell us things, let us feel like we are part of the company and let us follow your progess.

BUT No - I get this. (See below.)

Jason B.: Do you happen to have any information on when the galaxy nexus will be available for pre order or purchas?

Michael C.: You are welcime.

Michael C.: We do not have any information at this time.

Jason B.: Will Verizon still be releasing this phone?

Michael C.: We do not know at this time. However, if you leave your E-mail and message in our Contact Us Section of the website, someone will notify you.

Jason B.: Yikes! I have done so. A lot of people are WAITING for this phone patiently and now there is a chance Verizon may not release the glaxy nexus? Thats crazy!

Jason B.: I apologize for my "dramatics" but as an advocate for Verizon thats crazy.

Michael C.: I understand. The phone has not been released to us so we cannot give out information.

Jason B.: Michael, thanks for your help have a great night.

Michael C.: You too.

Michael C.: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!

I have had great customer service with verizon. I don't understand why people expect anything different from these reps until verizon officially announces it. People get so worked up and you have to take a step back and remember in the end it is just a phone and after about a week people will be complaining about something with the phone...It will be out when verizon wants it to no matter how many people bombard the reps for answers, only to get upset because they were foolish enough to think they would not be read the typical script response.

 

[zer0vette]

Yesterday (Sunday 12/4), I spoke to my (reliable contact) local Arden, NC Rep (over the phone) who told that the phone will be available in stores on 12/8 or 12/9. He was speaking to a manager who seemed to be waffling between the 8th and 9th date, she didn't know the preorder date. He is trying to find out when I can do a preorder and will call me back. He said that he will know more Monday or Tuesday. We're getting close, my brothers!

i love waffles

 

[theduder]

Spoke with a rep here in Buffalo today who told me although it slated for friday dec 9 release, the device if released will not have flash. They are working to release it with flash...

The flash stuff is par for the course with Nexus. My Nexus S 4G didn't ship with flash loaded either. It had to be downloaded.

Sounds like the rep (or someone he has been talking to) is linking flash to the delay which is almost certainly not a factor.

Think about it. He's suggesting VzW would give up a week during the holiday cycle... a week that buyers could be buying the phone just to wait for third party plugins/apps? Nonsense.

 

[Premium1]

The flash stuff is par for the course with Nexus. My Nexus S 4G didn't ship with flash loaded either. It had to be downloaded.

Sounds like the rep (or someone he has been talking to) is linking flash to the delay which is almost certainly not a factor.

Think about it. He's suggesting VzW would give up a week during the holiday cycle... a week that buyers could be buying the phone just to wait for third party plugins/apps? Nonsense.

If he was talking about a preloaded vzw app than maybe but not for a 3rd party app, because it isn't like the phone won't work without flash...

 

[el tigre11]

I believe it was a retail store. Located on Transit Rd near Topps.Dont shoot the messanger people im just passing along info. I have gone to this store before and dealt with this manager and hes always been very knowledgeable and completely honest, so at this point I have no reason to doubt him. But again nobody really knows at this point right?

 

[jbomb11]

people or me do realize that they are just representatives. however if you read my post going in depth about what customer service is the opportunity that verizon has with so many dedicated consumers they cold blow everybody else out of the water with a little bit of information sharing.

but no they decide to keep everybody in the dark and let us all speculate and upset each other.

my thoughts and feelings are well grounded and this isn't just a theory on my part. this is what I feel and think.

maybe we all need to take a step back and realize this is a forum where people can share thoughts ask questions and hopefully not get ripped apart every time they make a post.

Sent from my SCH-I510 using Tapatalk

 

[Premium1]

people or me do realize that they are just representatives. however if you read my post going in depth about what customer service is the opportunity that verizon has with so many dedicated consumers they cold blow everybody else out of the water with a little bit of information sharing.

but no they decide to keep everybody in the dark and let us all speculate and upset each other.

my thoughts and feelings are well grounded and this isn't just a theory on my part. this is what I feel and think.

maybe we all need to take a step back and realize this is a forum where people can share thoughts ask questions and hopefully not get ripped apart every time they make a post.

Sent from my SCH-I510 using Tapatalk

I am not defending verizon but they never announced anything other than it will be out by the end of the year. All the speculating and you saying poor customer service is because people believed rumors all these sites posted and expected them to be anything more than that. Only way to not get worked up is to wait until it comes from vzw.

 

[theduder]

If he was talking about a preloaded vzw app than maybe but not for a 3rd party app, because it isn't like the phone won't work without flash...

Exactly, which is why I don't buy the story that VzW would consider delaying a week to have flash.

 

[praytorain]

I live in a mid-sized city in Indiana. I just called our Verizon store and asked them about the Galaxy Nexus stating that I want to upgrade and also wanting to bring my wife over from Sprint. The lady on the phone said she heard on blogs that it would be the end of the week. Then she said she had someone "important" in the store. She put me on hold for about 5 minutes, came back and said that they told them it world be released sometime between now and Dec. 22nd.

She did take my number and promise to call me back when she knows something. Take it for what it is worth, but that is the story from the middle of Indiana.