There's a storm brewing...

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Normally I would agree -- and enforce this -- but in this threads case I'm looking at it this way: I don't see the harm in people side tracking now and then. This thread is a speculation thread, that exists solely to hear one person come here and make announcements on a time schedule that nobody can predict. It's not like there are 30 pages of burger talk, and the thread is bound to wander a bit here and there, and usually gets back to the current 17th, 21st, and 24th predictions. That is why I've consolidated all the updates into a single post. So, if weeding through all this stuff bothers you, you can find his updates in post #1. The "search" feature also allows you to search by username, if you only want to see Bennnnn's posts.

If there is a huge development, outside of what Bennnnn passes along, there will likely be a new thread about it.

Now, if this were happening in a thread about battery life, well we would definitely have some moderating to do :p

Did you just break the Dinc threat count record here???
 
So I go into the Verizon store today because I need to buy a new charger for my punk a$$ BB Storm2 and at the end of that transaction I ask if they have a TB for me to play with. I ask this because I don't see any TB advertisements anywhere in there, as opposed to Best Buy who has quite of bit of advertising including a dummy phone. So she says they don't have one for me to play with. I said, "you know you have a whole android community out there who is beyond disgusted with Verizon right now." She acknowledges our frustration..and mentions that she sees I'm eligible for upgrade. I tell her don't remind me!! I further explained that whenever VZW gets off its butt and releases this phone there's now way I'd buy it from them, that I'm going to BB instead because at least they seem interested in selling me the phone. Then she starts trying to make excuses for them and saying that we should want the phone to work properly and I told her we totally get that and yes we do want the phone to work properly, our problem is the deafening silence, the fact we don't know if we will have the phone this month, next month or the end of frickin' June for goodness sake!!! I mean seriously, I told her if I were her I'd be lookin' for another gig because after this refusal to care about this segment of your customer base AND the fact that Best Buy offers the Buy Back program no intelligent person would buy a phone directly from them anyway and for job security alone she should start lookin' into Best Buys and Nebraska Furniture Marts benefits and consider applying for employment with them because Verizon SUCKS!! She was polite but if Verizon didn't have the best network I really would switch to another carrier but their network is the best but that said I will never purchase another phone directly through them because this not knowing...UNACCEPTABLE!!!! -end of rant- :'(:mad::mad::mad:

What's this I hear in the distance...? Oh! It's the

waaaambulance-23284.jpg


Grow up. The Thunderbolt will arrive when it's good and ready, and there's not a damn thing you can do about it right now. Find something you enjoy as a distraction to pass the time until it gets ready!
 
What exactly is the HTC Trophy. I can't say that I have heard anything about that. (Listed on the fax as coming out 3/24)
 
Really? And people wonder why they get crappy customer service back? If you come in with that crappy attitude, you're going to get a crappy attitude right back. Like it's that poor girl's fault the phone is delayed. You're the reason why CSRs hate their job. Lame.

It's too bad the world isn't perfect like you are.

end of rant!

So by your logics....

Business does something crappy, customer doesnt like it and let's business know, business give even crappier CS because customer didnt like the original crappy service.

I'm going to go out on a limb and say you dont run your own business, if you did, you would not have this attitude and IF you do, you wont be for long.

No, it's not her fault for this whoel fiasco, but she is an employee for the company who is responsible for it, and she is the first and direct link to relay feedback from the actual customers, customers do that, so the crap can roll back up hill at that point.
 
Hmmm... I pre ordered at BB on the 8th. I JUST got the following email:

Dear Lee [redacted],

Thank you for your recent reservation of the Verizon ThunderBolt 4G by HTC with Best Buy.

This e-mail is an additional confirmation that your smart phone is reserved in your name. We will contact you as soon as your smart phone is available.

Thank you from your Best Buy Mobile? Team!


Interesting timing... or is my BB just a month behind the times?
 
Hmmm... I pre ordered at BB on the 8th. I JUST got the following email:

Dear Lee [redacted],

Thank you for your recent reservation of the Verizon ThunderBolt 4G by HTC with Best Buy.

This e-mail is an additional confirmation that your smart phone is reserved in your name. We will contact you as soon as your smart phone is available.

Thank you from your Best Buy Mobile? Team!


Interesting timing... or is my BB just a month behind the times?
Me Tooo!!!!
 
Haven't heard from Bennnnn in almost 24 hours. Hope he's alright and Vzw hasn't come down on him for helping the community...

jack_bauer_torture.jpg

"Can you hear me now?"
 
Dear XXXXX,

Thank you for your recent reservation of the Verizon ThunderBolt 4G by HTC with Best Buy.

This e-mail is an additional confirmation that your smart phone is reserved in your name. We will contact you as soon as your smart phone is available.

Thank you from your Best Buy Mobile™ Team!
 
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