Those who are frustrated with Samsung should let Samsung know about it

[jsgiv]

Whilst I understand that you want to air your frustrations to each other, it won't achieve much.

IF YOU WANT TO BE HEARD BY WHO MATTERS ... INUNDATE SAMSUNG WITH YOUR COMPLAINTS, WISHES ETC.

Mail them, Call them. Visit their stores and pester management, taking names, email addresses. Use samsung contact forms.

That includes folks who switched to the S7E and want Note features ported over.

They don't read this forum!

People are letting Samsung know how much they are frustrated....

With their wallets. I'm pretty certain Samsung is getting the message loud and clear.

Unfortunately - the front lines (carriers) are most likely getting the brunt of the frustration...

I expect the carriers will let Samsung know the extent of their frustration in the coming months...

 

[keepnitreel]

Exactly. If I can contact them it would be to congratulate them on a kickass phone. Also, handling this issue as best as they could for customers. I can't stand the entitlement mentality of some folks. Samsung could probably give folks a $1000 check and someone would still not be satisfied. People need to remember they gave away a ton if Products while promoting this phone, now have no phone to sell, and are still giving people bill credits.

Tell that to the people that lost money on this whole fiasco. Not everyone came out whole or a little better..

 

[billykac]

Very happy to have Samsung in my rear-view mirror.

Also very happy to have a Pixel XL coming later this week.

 

[mjcecil]

Yeah. Heard you.

 

[mjcecil]

Tell that to the people that lost money on this whole fiasco. Not everyone came out whole or a little better..

If I were a stockholder, I'd be upset, sure. And, I'd definitely be upset as an employee (a number of which are going to lose their jobs in the wake of this, I'm certain). As unfortunate as that is, I just don't see this as a willfully negligent situation.

I have a hard time believing this is anything other than a smallish engineering mistake that appeared to be solved, and then wasn't. I've owned LOTS of Samsung phones (right back to the SPH-I300 PalmOS based unit), and never got the impression that their production was anything short of decent. Build quality was always quite good, and software implementations were always as good as they could be given the limitations of the time.

Let me lay out a possible scenario for you: I don't know what actually went down, but I suspect (a Guess, people, and nothing more) that it really was something like this... Source: The problem exists in the combination of attachment method of the battery and an over-agressive implementation of the charging controller. Symptom 1: Statistics show that virtually all of the fires are occuring in serial numbers that use batteries from supplier A. This is determined to be the common denominator, and all implementations from supplier A are recalled and replaced with units from supplier B. Subsequently, we see Symptom 2: Replacement phones are catching fire (though at a greatly reduced rate) anyway. Conjecture 1: The problem is in the charging or battery management components, and battery supplier A's product happens to be more susceptible to the issue, leading to the mistaken conclusion that the batteries themselves were the issue. However, once replaced, the real issue rears its head, and continues to be problematic for the consumer.

In this case, Samsung simply reacted too quickly to fix a problem that it perceived as truly serious by going down a path that appeared to contain the solution. Once they determined that their solution was not the correct one (which, unfortunately was only ferreted out by the distribution to an unfortunate test group of several hundred thousand consumers), they simply pulled the phone and are actively participating in it's aggressive phase-out from the user community.

Frankly, I don't see how they could have done things better in the timeframe that the consumer demands. (Make no mistake, consumers DEFINITELY demanded the phone be fixed and replaced IMMEDIATELY, giving no slack for Samsung to properly pursue the engineering problem. If you don't think so, just reread some of the off-the-deep-end "Samsung Should's" in these forums alone! We are not terribly forgiving people in this way.)

 

[bertsirkin]

FWIW, I'm not unhappy with Samsung. Samsung tried to do all the right things - problem was this was unprecedented, and was a learning experience for all. A few people switching to another phone manufacturer won't have the monetary impact that this problem alone did on Samsung.

Verizon, however, is a different story. I can't express the frustration I've had with them.

 

[jgraves1107]

Exactly. If I can contact them it would be to congratulate them on a kickass phone. Also, handling this issue as best as they could for customers. I can't stand the entitlement mentality of some folks. Samsung could probably give folks a $1000 check and someone would still not be satisfied. People need to remember they gave away a ton if Products while promoting this phone, now have no phone to sell, and are still giving people bill credits.

I would settle for a smaller battery with kit to swap out in the myself if thats all it is. They have done the best anyone could do.

 

[BlackZeppelin]

Whilst I understand that you want to air your frustrations to each other, it won't achieve much.

IF YOU WANT TO BE HEARD BY WHO MATTERS ... INUNDATE SAMSUNG WITH YOUR COMPLAINTS, WISHES ETC.

Mail them, Call them. Visit their stores and pester management, taking names, email addresses. Use samsung contact forms.

That includes folks who switched to the S7E and want Note features ported over.

They don't read this forum!

These types of threads really infuriate me. "Everyone, tell big bad Samsung how Homer angry we are......blah blah blah".

Yeah we get it. They made a monumental mistake that will cost them billions. They did the right thing and did the first recall quickly, giving people money credits and loaner phones that they could keep, e.g., the J1.

Cut them a break, eh? At least Sammy does the right thing. Look at Apple and iPhone 6 touch disease. Apple refuse to acknowledge there is a problem and say that the repair is not part of its regular protocols. So bad luck to you isheep if you have one. And now class action law suits are speculated to begin.

And remember iPhone 4 with its reception problems? Arrogant Steve Jobs tells their sheep they are holding it wrong!

How about cut Sammy a break and doing what few manufacturers would dare to do. An expensive recall and then cancellation. I for one am happy to support Sammy in the future.

 

[brau0303]

All enterprise class companies have people that collect and study data on what is important to their target customer base. We may not represent the largest part of that base but we and similar sites globally are likely factored in to that data, that and media, social media direct contact and focus groups. All these are collected and reviewed. Could this have been handled better, yes. could it have been worse absolutely. It sucks that Samsung a company that has been doing products that fall outside the norm had a stellar phone like the N7 and also had that awesome phone die a really bad death. in part because of a likely design flaw and a massive amount of bad press from media who are only concerned with how many hits they are getting on their stories rather than reporting objective facts. it's sad and we are ultimately the ones who loose because of such foolishness... Ok, I guess I'll get off my soap box now.

Cheers,
BR
RIP N7

 

[wheresmy600]

My only remaining issue is the upgrade situation. Note 7 owners' accounts should be flagged for upgrade for the upcoming S8 and Note-whatever. After endless research I find that the only suitable replacement on the market now is the S7E, including upcoming releases of new phones. My SIL has an Iphone 7. Totally different market.

 

[sydneycooper1979]

Mod Note: Ladies and gentlemen, please keep discussion productive and on topic. Personal attacks, insults, taking threads off topic and other disruptive posting behaviors are not acceptable. If you do not like a post, please behave like an adult and move on, or if you feel it violates the forum rules, please report it. At no point should members be calling each other out in posts. Thanks.

 

[Katrina White1]

My only remaining issue is the upgrade situation. Note 7 owners' accounts should be flagged for upgrade for the upcoming S8 and Note-whatever. After endless research I find that the only suitable replacement on the market now is the S7E, including upcoming releases of new phones. My SIL has an Iphone 7. Totally different market.

YES, we should all be able to upgrade to the next Galaxy flagship no matter how much time we have left to do a normal upgrade. We should not be forced to waste an upgrade on a device we have been forced to get because of this recall.

I will be able to use my husband's upgrade if I choose to go with the S8 or whatever. Not everyone is in this situation though. It's not fair to have to get another phone now and have to keep it for a year or 2 through no fault of your own.