The thing thats got me is if htc and verizon both know about this issue about rebooting then why is the update still there, when i asked him he stated not everyone has issue's just most do, well after an hr and 45min on the phone and offering to send me a "like new" device. I was like no sir, i just bought this 2 days ago. he kept going on and and on about how "like new" has to go through 100 point inspection. and so on. finally he saiid okay I will reorder you another one, (new) but now its after the shipping time. so now it wont ship till tuesday. Because of the weekend and closed monday.