Time to escalate the reboot, batt issues to the ceo/vp

[willymakit]

If I bought a car that was getting ten MPG and turning off at intersections...and I could fix that in ten minutes myself I would.

Tapatalk + HTC Thunderbolt = This post

No the Goverment would have the car maker recall all units due to this being a safety issue (STALLING AT INTERSECTIONS) but if it was only getting 10 MPG and you could get more with a 10 minute fix that would be great if you were mechanicaly inclined, but if you weren't this would be a hard task. Just sayin.

 

[dmcman73]

I have to agree that Verizon and/or HTC has dropped the ball when it comes to keeping this phone functional....but grow up. I rooted my phone as soon as I could and never experienced poor battery life or the rebooting issue. My wife didn't want her phone rooted and was having eight or nine reboots daily...she finally gave up and let me root her phone. She's happy now and we both love our phones. If I bought a car that was getting ten MPG and turning off at intersections...and I could fix that in ten minutes myself I would.

Tapatalk + HTC Thunderbolt = This post

Lets say out of 100 people, maybe 15 know how to root their phones or are willing to root their phones, what do you tell the rest of the people that don't want to or even know how to? I know how to root my phone and flash a new ROM but I don't. I'm one of those guys that is paranoid that the ROM I load has a little extra code in it that will allow the person who had their hands on the ROM to intercept phone calls or even text messages and email messages. Yes, maybe a company like HTC can also add code to it as well but they are risking huge lawsuits if they do, no one to hold accountable if it's a guy developing an unsupported, non sanctioned ROM in his basement.

Your car analogy is way off base. If you bought a car that stalled while driving or was advertised to get 30mpg and only gets 10mpg, the government would be all over that manufacturer like white on rice to get them to fix the problem ASAP or to issue a mandatory recall of the vehicle. And why should it be the burden of the consumer to fix the problems that were created by the manufacturer? The company does not employ me or even pay me to fix their problems after I paid them to purchase said item. Would you pay a worker for work that you do? Essentially that is what you'r doing here.

I don't know about you but I work damn hard for my money and I expect the best for every dollar I spend since my employer expects the best work out of me for every dollar they pay me. I'm not to keen on buying a device littered with serious issues. Sure I knew about the battery life issue which wasn't a big deal to me but the issues that recently came up with these stupid update with data services flopping around 4G to 3G to 1X then dropping all together then coming back up along with the random reboots are quite serious that I feel that Verizon/HTC needs to repair, not me...that's why I pay them.

 

[Jdyount]

I'm not saying that you shouldn't complain at all. I have reboot and battery issues with my phone, and I don't like it, but the "stick it to em" approach only hurts everyone in the long-run through higher costs. The proof of concept: The cost of healthcare in the US is linearly proportional to the number of malpractice law suits.

I can understand you paid for a premium phone, and for the most part you have one. This was the only phone to have LTE for a couple of months, you had no other option for that feature, and thats part of what you paid for. There are issues and Verizon is working to fix them. Use some prospective, charge your phone if the battery gets low, get over the fact the you can't use you're phone for the 90 seconds it takes to reboot; instead of throwing a fit to get free stuff.

 

[Jdyount]

And if you are so concerned about not having any bugs out of the box, maybe you should have reconsidered getting the first devise on a brand new network.........

Trust me, $250 is a lot of money to me, but as an early adopter, I expected some bugs.

 

[dmcman73]

And if you are so concerned about not having any bugs out of the box, maybe you should have reconsidered getting the first devise on a brand new network.........

Really? That's the argument you're going with? The only bug "out of the box" with this phone for MONTHS was the battery issue. It was only after their last update that these problems cropped up with the reboots and data outage. At least when I had a Blackberry and an issue came up, we had the ability to downgrade to a previous OFFICIAL (not a hacked ROM) version until the bugs were worked out. Every other phone that came out after the TB, which was a month or two later, that runs on the 4G network is not having the same problem as the Thunderbolt, how do you explain that? Those are running on a brand new network and are essentially using the same 4G radios in them. If those manufacturers can get it right "right out of the box" why can't HTC??

 

[MegaSoundwave76]

To be very honest, I would like to know what the defect rate for the Thunderbolt is. If it's within 10% then there is no need for a recall. I have a TBolt that has no issues at all (unless I go to NY and then the thing reboots like crazy!!). I don't think the phone is defective per say, but more of a network interface issue causing reboots (from my experiences so far with the phone).
And Jdyount hit the nail square on the head. Early adopters of any new technology should always be aware of the risks you take when purchasing anything that hasn't matured for a couple of years. I give it to Apple. They were not the first company to put out a Smartphone, but the first to do it right. 2 years down the road, 4G LTE phones will be supremely awesome with less bugs and quirks than what is experienced now. Trust me, life isn't so perfect for the Droid Charge or LG Revolution on 4G LTE...

 

[ambushbug73]

To be very honest, I would like to know what the defect rate for the Thunderbolt is. If it's within 10% then there is no need for a recall. I have a TBolt that has no issues at all (unless I go to NY and then the thing reboots like crazy!!). I don't think the phone is defective per say, but more of a network interface issue causing reboots (from my experiences so far with the phone).

This has been our experience as well. We have two of them, here in Georgia we have never had a random reboot on either one but now that my fiancee is in Michigan to visit family hers is rebooting like crazy.

 

[Jdyount]

Really? That's the argument you're going with? The only bug "out of the box" with this phone for MONTHS was the battery issue. It was only after their last update that these problems cropped up with the reboots and data outage. At least when I had a Blackberry and an issue came up, we had the ability to downgrade to a previous OFFICIAL (not a hacked ROM) version until the bugs were worked out. Every other phone that came out after the TB, which was a month or two later, that runs on the 4G network is not having the same problem as the Thunderbolt, how do you explain that? Those are running on a brand new network and are essentially using the same 4G radios in them. If those manufacturers can get it right "right out of the box" why can't HTC??

So the other 2 LTE phones the first of which was released a full 2 months after (which gave 2 months more time for the 4g network to develop) ..... You know I bet most of the people complaining now were complaining about the time it took for the T-bolt to be released.