Trade In Thread

Did anyone receive an email from Samsung Support regarding trade in extension? It states: We are committed to minimizing the spread of COVID-19 among our employees and customers, so we are extending the time available to send your trade-in phone to us. My original date to send back was March 27. In the email, it states I now have until April 30 and could be longer and that I should check my order for an updated label. But when I logged in and check my order, my label still shows March 27. Just wondering if those who still have their old phone received an email like this. I will still talk with a rep just to be certain.

Thanks
 
Traded in and received by Samsung last Friday (3/13), trade-in approved this evening, 3/20. Pretty much the indicated timeline and 3rd year in a row that this has gone flawlessly.
 
Received an email this afternoon that my trade-in was approved. They received it last Tuesday.
 
So Samsung just sent this. Nice to know they are giving extra time with everything going on.Screenshot_20200320-222352_Gmail.jpeg
 
Hip-hop hurraaaaaaay.... hoooooooo.... heeeeeeeey... hoooooooo...


Just got the notice, trade in successful. They received mine late last Thursday afternoon if anyone is trying to keep track of the time frame between them recieving it and confirming it. $600 for my S10. It served me well and I was sad to see it go. Whomever receives my S10 is getting a very special S10...it was in the presence of Ariana Grande, Slipknot, Rob Zombie, Marilyn Manson, Gojira, Five Finger Death Punch, Three Days Grace, Eli Tomac of Team Kawasaki, it filmed a video that got over a half a million views...etc.etc.... I should of kept it and mounted it on a plaque lol. :D
 

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Traded mine in on the 13th. Label says Ft Worth like everyone, what is weird is that my tracking said delivered in Hayward, which is like one city away from where I dropped it off at FedEx office. Tracking also says delivered same day lol. I got worried and called FedEx the next day, and the agent says it will still be on the way to Ft Worth even though it says delivered. I wasn't convinced but was going to wait until the following Monday. However later in the day I did receive an email from Samsung that they received the trade in and will let me know once their tech checks it.

Till this day I still haven't gotten the confirmation that it was approved yet. I have checked Samsung financing account daily and they haven't added the $600 back yet so that's a good sign, but I will be calling Samsung tomorrow if I still don't get confirmation by tomorrow. My mom and my uncle also both sent in their trade in to Samsung and both their trade in also says delivered with the location at Hayward and not FedEx.
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