Lol, thanks. Like I said, I've been in the support business for a long time both sides on the phone and on my management side so gotta look for avenues to be heard if lucky and make your case and if needed make a little noise.
It's the difference between paying $350 and ending up with a messed up phone with practically no value to trade or sell and hating being stuck with a phone or have to buy a new phone no trade and I thought I was going to be stuck in that position cause the corporate support was sticking to his guns a bit about taking Store #1 position.
I've found finding a companies Twitter page and placing the right Tweet (not a emotional rant) has gotten me upper level responses a couple of times now. And this time discovered the right review on Google maps for a business has gotten me an ear with the owner and a favorable result.
Phone looks perfect front and back. And so far running as good as it ever has so enjoying the phone. And because it's looking and running pristine so now I can, If I was interested in the S22U later, I could sell it on Swappa and I think I could be 100% honest and say... "it had the black screen of death and its been repaired, but it has a new screen, new frame and even new back glass and a new battery and running flawless" and it would sell well and the person would be getting a good phone.
I'm so happy with it right now I could be ok keeping it for a while. We'll see.
It's the difference between paying $350 and ending up with a messed up phone with practically no value to trade or sell and hating being stuck with a phone or have to buy a new phone no trade and I thought I was going to be stuck in that position cause the corporate support was sticking to his guns a bit about taking Store #1 position.
I've found finding a companies Twitter page and placing the right Tweet (not a emotional rant) has gotten me upper level responses a couple of times now. And this time discovered the right review on Google maps for a business has gotten me an ear with the owner and a favorable result.
Phone looks perfect front and back. And so far running as good as it ever has so enjoying the phone. And because it's looking and running pristine so now I can, If I was interested in the S22U later, I could sell it on Swappa and I think I could be 100% honest and say... "it had the black screen of death and its been repaired, but it has a new screen, new frame and even new back glass and a new battery and running flawless" and it would sell well and the person would be getting a good phone.
I'm so happy with it right now I could be ok keeping it for a while. We'll see.
.
If I ever have a problem I may need to hire you as my representative!
It was your tenaciousness that got this situation resolved.
I'm happy you can move forward with the phone repaired to your satisfaction & put this ordeal behind you!