Unable to adjust lock screen type

[Ultrapale]

I changed my lock screen to finger print this morning. Typically I just have it set to swipe, but wanted it on for the day, I do that periodically. This evening I went to change it back and the option for swipe and no lock arent available. They say, " turned off by administrator, encryption policy or credential storage." I tried looking through these areas and didn't find anything. I didn't change any of those settings or install any apps that may have changed it (Android pay is deactivated). I can change between the other options, just not swipe, or no lock.

Thanks for any help.

Posted via the Android Central App

 

[B. Diddy]

Try going to Settings>Security>Clear Credentials.

 

[Ultrapale]

Try going to Settings>Security>Clear Credentials.

That worked, thanks! Curious as to what happened there.

Posted via the Android Central App

 

[jickey]

Try going to Settings>Security>Clear Credentials.

Can this be enforced by corporate IT when running Nine with an Exchange account? I know on some phones they had the ability to set certain security requirements, but not sure about the lock screen. I would also like to change up the screen for here at home - with the tempered glass and size of the screen, it's hard to reach the home button with one hand.

 

[B. Diddy]

Yeah, I'm not sure about what corporate IT may require. Can you ask your IT folks, or are they generally unhelpful?