I'm having a pretty extreme problem with a new Moto G6 and a new carrier -- Sprint (I switched both at once). To make a long story short, I'm unable to receive voicemail notifications on the device (I'm able to get the voicemails themselves, but not the notifications, which are important). Everything was fine right out of the box, but the notifications I successfully received promoted Sprint's Visual Voicemail app. Wanting to just give it a look and see if it's something I'm interested in, I tapped on the link and downloaded it. Not liking it, though, I uninstalled it. Ever since, I have been unable to receive notifications.
Sprint's customer service has been of little help and has given me lots of contradictory information. A lot of it, though, leads back to the fact this is a BYOD phone and one that was unlocked.
I find hard to believe that anyone with a BYOD phone is unable to receive voicemail notifications. Does anyone here, in fact, have a BYOD phone with Sprint (not even necessarily the G6 or a Moto at all)? If so, are you able to access the phone's built-in voicemail notification service?
Any information would be appreciated -- I just want to know if they are in any way telling me the truth. Thank you!
Sprint's customer service has been of little help and has given me lots of contradictory information. A lot of it, though, leads back to the fact this is a BYOD phone and one that was unlocked.
I find hard to believe that anyone with a BYOD phone is unable to receive voicemail notifications. Does anyone here, in fact, have a BYOD phone with Sprint (not even necessarily the G6 or a Moto at all)? If so, are you able to access the phone's built-in voicemail notification service?
Any information would be appreciated -- I just want to know if they are in any way telling me the truth. Thank you!