A
AC Question
Unable to recognise fingerprint and Backup Password not working
Galaxy S6 Edge - get "unable to recognise your fingerprint" message - gives "Emergency Call" only option (why not "Backup Password" option) - trying to tap on Backup Password doesn't work on the "Power On" screen doesn't work and the "unable to recognise fingerprint" message pops up after about 5 seconds. I've tried tapping on the "Backup Password" option about every time - no luck. Am beginning to think this is a terrible device - spent +$800 for something that doesn't work - how can I access my device???
Galaxy S6 Edge - get "unable to recognise your fingerprint" message - gives "Emergency Call" only option (why not "Backup Password" option) - trying to tap on Backup Password doesn't work on the "Power On" screen doesn't work and the "unable to recognise fingerprint" message pops up after about 5 seconds. I've tried tapping on the "Backup Password" option about every time - no luck. Am beginning to think this is a terrible device - spent +$800 for something that doesn't work - how can I access my device???