Here's what I just got from Best Buy Mobile Chat:
4:04 PM Connected. A support representative will be with you shortly.
4:04 PM Support session established with XXXXXXX.
4:04 PM CR Lady: Thank you for contacting Best Buy Mobile! My name is CR Lady and I'll be more than happy to help you out with any questions you have today. Just so you know, this chat will be monitored and recorded for quality purposes. Now to start off, can I get your email address and telephone number so that I can further assist both of us today?
4:05 PM Me:
xxxx@xxxx.com
4:05 PM Me: 555-555-5555
4:05 PM CR Lady: Thank you so much! How can I help you out today?
4:06 PM Me: I was wondering if you had any idea when pre-orders would begin for HTC Thunderbolt android phone
4:06 PM CR Lady: We might do them closer to the launch date.
4:07 PM Me: which is feb 10th, I believe right?
4:07 PM CR Lady: I am checking on that right now for you.
4:07 PM Me: great, thanks so much
4:09 PM CR Lady: There is a possibility of feb 14th. But that has not been set in stone yet. They have started the training on it yesterday at verizon, but they are keeping a tight leash on it.
4:09 PM Me: gotcha... Valentines day... Bring the love...lol
4:09 PM CR Lady: LOL
4:10 PM Me: I appreciate you help tremendously. I'll check back at the beginning of Feb for pre-orders...
4:10 PM CR Lady: I Know that they have a couple of new phones that will come out next month and so I hope they all come out before valentines day.
4:10 PM CR Lady: Awesome, is there anything else that I can help you with today?
4:10 PM Me: that's for sure, iPhone on the 10th(ish) as well.
4:10 PM Me: I am good, Thanks for the help CR Lady
4:10 PM CR Lady: That is correct.
4:11 PM CR Lady: You are welcome.
4:11 PM CR Lady: Well thank you so much for spending time with us today. If you have any further questions please do not hesitate to give us a call at 1-888-BESTBUY or to check us out on the website! You have a wonderful day and thanks again!
4:11 PM Me: take care
4:11 PM CR Lady: Thank you, you too