"Update failed" error Moto G7 Power Android 9

[Jax Mac]

My phone was a warranty replacement from T-Mobile (my carrier) and I noticed my phone had a update. Whenever I hit update it prompts me to connect to WiFi and plug it in. When I do it attempts to update and gives me the error "update failed". I don't know why it happens... Any solutions?

 

[B. Diddy]

Welcome to Android Central! Have you tried different wi-fi networks?

 

[Jax Mac]

Yes, I have and I even tried factory reseting my phone and that was not working...

 

[B. Diddy]

I'm not sure if this will work on your phone, but see if you have the option to wipe the cache partition in the Recovery Menu: https://www.hardreset.info/devices/motorola/motorola-moto-g7-power/wipe-cache/

 

[Jax Mac]

Ok, thank you! I will be shure to try that!

 

[Macdtek]

I know its an oldie but just try powering it down / off. Then back on. Worked on the wife's e5 play. No need for the wipe.

 

[Jax Mac]

Sorry, I have not been active but my phone still keeps prompting me to update but fails... No luck. I have been doing everything but nothing works!

 

[Jax Mac]

I got a screenshot of it...

 

[Jax Mac]

Ok, so I think I fixed it. I installed the Levono Motorola smart assistant on my computer and backed up my phone. Then I did the update from my computer instead of OTA.

 

[B. Diddy]

Great -- thanks for sharing your solution!

 

[Jax Mac]

Ok, so after the update all google services just stopped on my phone. I restarted it and did everything else but nothing worked. I factory reset my phone after the update and everything was working with the new update still installed. Weird...

 

[B. Diddy]

Updates can sometimes do that, presumably due to the coding or to some problem with the update process. With other phones, I would've suggested wiping the system cache partition, which can be helpful after a system update -- but Moto's more recent phones have dual A/B partitions for seamless updates (like Pixel phones), and this takes away the ability to clear the cache partition. So the only option in those situations is to factory reset.

Glad it's working after the reset, though!