upgrading on At&t

[cardboard60]

Not sure how it all happened. But I just got a upgrade fee added on my monthly bill.
Bought a new s7E phone. I was eligible a upgrade.
Gave my wife my S6. She was using a S5.
paid for new Sims cards for 2 phones. Do not know why I had to buy new Sims cards.
They didn't want me to pay cash for the phone, said do the next plan for 1 month and then pay it off. I did. Now I get a upgrade fee
If I buy the note 6.
I will pay cash for it. AT&T will not sell me new Sims cards., activate my phone or nothing.
I will walk out of the store and swap Sims cards & do everything myself.
Carriers should be ashamed of themselves for charging upgrade fees when you are eligible for one.
And trying to find ways to get more money out of you.

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[thejesse]

Curious if this was an AT&T corporate store or an authorized retailer. I've never been charged for a SIM at our local corporate store.
Also, this is why I never buy phones from the carrier any more. I either buy on swappa.com, amazon, or direct from the manufacturer. No hassle. No contracts. No payments. And, usually, no bloat.

 

[Rukbat]

Same comment as thejesse. I've probably had 5 or 6 SIMs in my current phone - free. The associates at AT&T seem to bend over backward to accomplish what you want, or as close to it as they can, even if they have to bend a few rules.

I don't see any upgrade here, and you should definitely get a credit for everything you paid for the SIMs. (I was an independent dealer - same network - and I got SIMs by the boatload if I asked my rep for them.)

Try a corporate store and,m if they don't help, or if this happened in a corporate store, try a different one.

 

[mike56801]

Same comment as thejesse. I've probably had 5 or 6 SIMs in my current phone - free. The associates at AT&T seem to bend over backward to accomplish what you want, or as close to it as they can, even if they have to bend a few rules.

I don't see any upgrade here, and you should definitely get a credit for everything you paid for the SIMs. (I was an independent dealer - same network - and I got SIMs by the boatload if I asked my rep for them.)

Try a corporate store and,m if they don't help, or if this happened in a corporate store, try a different one.

I have been with At&t/Cingular for years and have never been charged for a sim card. An Authorized location tried to charge my dad $25 for a sim card years ago so I told him go to a corperate about a mile away. AT&T corperate won't activate a sim card on my account since I have the Nationwide 450 minutes with rollover and unlimited data with 1500 text bundle. They will write the sim card out the system and give it to me for free.

 

[jcp007]

Any time that I have had an issue, call AT&T and if first line doesn't help, go to Customer Relations. Given our 22 year history, they have been very accommodating.

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