Urbane 2nd Edition LTE watch CANCELLED!

[daddyd302]

Re: Watch release cancelled

So anyways I contact AT&T over this and the CSR said AT&T would do the warranty work, whatever that means. I don't have AT&T so I don't know how their warranty works. Here's a transcript of my chat with a CSR. This is more reassuring than what LG has been saying and done.

Reference Number: 745722139987402774
DATE/TIME: 2015-11-25 06:53:59


Your chat transcript:


PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.


AT&T : Hello! How may we help you today?

Bryan : Hello Dang, my name is Bryan and I will be happy to help you with your concern. Please tell me more about it..

Dang : i am inquiring about the lg urbane 2 watch i just purchased

Bryan : No worries, I can help you check your order under your account.

Dang : i dont have service with AT&T

Bryan : Oh I see. No worries, I can get you an agent with our sales department so that we can check your order.

Bryan : May I know the best line where I can call you?

Dang : [removed by mod]

Bryan : Thank you for that information.

Bryan : Let me get an agent now on our sales Department.

Bryan : MaY I know the tracking number for your order please?

Dang : ummm i bought the watch at a AT&T store

Bryan : Okay. And may I know your concern about the item that you purchased please?

Dang : what is wrong with the watch? LG will not say anything outside "hardware issue"

Bryan : May I know the date or purchase the device please?

Dang : 11-16-15

Bryan : Thank you for that information.

Bryan : May I know the issue with the device please?

Dang : i have no issue with the watch, i am however cocnernt hat if an issue pops up, neither AT&T nor LG will help me

Bryan : No worries, for devices there will be a one year warranty for devices that you purchased from us.

Dang : how? you sold me the watch, you didnt make the watch?

Bryan : Yes and even we are not the manufacturer the watch, we will still cover the warranty for you since we are the one who sold you the device.

Dang : where do it say that? i cant find that anywhere on your website

Bryan : Have you check the receipt that we gave you and did you sign anything regarding with the warranty?

Dang : let me go get the recipt

Bryan : sure I will just be here for you.

Dang : it says manufactures offer a 1 year warranty on new equipm,ent

Dang : it doesnt say anything about AT&T

Dang : it does give out a 800 number

Bryan : Yes and we will be the one who will cover that since we are the one who sold the device for you and we will partner to LG ofcourse.

Dang : 800-801-1101

Dang : is that AT&T's number?

Bryan : Since you purchased the device with us, we are the one who will work with your warranty and partner to manufacturer for you Dang.

Bryan : Yes that is our ATT Warranty Exchange.

Dang : so even thou i am not a AT&T custumor you're telling me cus i bought the watch at one of your stores you'll help me with any warranty work during the warranty period?

Bryan : Yes, that is correct.

Bryan : And since you purchased your device from us, you are still one of our customers since you purchased a device from us and we will be more than happy to assist you whenever you need help on the device that you get from us.

Dang : ok so i can keep the watch and not have to worry if anything breaks on it that did not happen from neglect?

Dang : like the display stops working

Bryan : Yes that is correct and also please take care of the receipt that you have as a proof of your purchase.

Bryan : Yes no worries, we can cover the warranty for you and you can call anytime our ATT Warranty Exchange at 800-801-1101

Dang : is there anyways i can get a copy of this transcript email to me?

Dang : so i have proof that i spoke with someone at AT&T

Bryan : Yes. Can you see an envelope icon on the top of your chat window?

Bryan : You can email this directly to you as future reference Dang.

Dang : yes i just clicked on it

Dang : well anyways thank you for the info

Bryan : Awesome!

Bryan : Perfect!

Bryan : You are so welcome!

Dang : you did a better job on this than LG...

Bryan : And please feel free to call or chat with us anytime so that we can always assist you.

Dang : thank you again

Bryan : No worries, my goal is to help you with your concern and give you the correct information about the item that you get from us.

Bryan : You are so welcome!

Bryan : Is there anything else I can help you with?

Dang : no that is all

Bryan : Thank you for chatting with us today and letting me resolve your concern for today. Happy Thanks Giving!

Dang : you too

Bryan : Dang, it was a pleasure assisting you with your service today. Thanks for choosing AT&T for your communication needs.

Bryan : Please feel free to end th chat session when you are ready.

 

[mdw1995]

Re: Watch release cancelled

Umm I'm pretty sure you're gonna have to return the watch to get the credit. They're not gonna just give anyone $100 for owning the watch and not returning it.

I do have a chat session with AT&T, but apparently it needs mod approval to be display. A short answer, AT&T says they'll cover the warranty.

I'm not sure this is correct. The AT&T chat session came through on my email from this forum even though it currently doesn't appear in the post when I view from the Android app. Reading through the session it appears the CSR is unaware there is a recall/cancellation issue for this device. It sounds to me like he was giving the general answer for warranty coverage for devices. With AT&T issuing the notice about returns for this watch, I'm not convinced they'll handle warranty service. Hopefully in wrong.

Posted via the Android Central App

 

[Adiliyo]

So the way I read that, your choices are to 1) return it or 2) return it. I wonder if there's a 3rd scenario where we choose to keep it, and still get the $100.

Also if I did keep it, you don't think they would cut my cellular service to it, seeing that it's an unsupported device? That should not be an issue right?

You're right for $199, keeping it is not going to hurt the bank as much.

the cutting service part shouldn't happen, as they really don't seem to care what you have connected so long as it's not a different class of device (ie pay the $10, but have a smartphone connected, which should cost $15)

 

[AkWingnut]

Re: Watch release cancelled

So those of you that paid the 199.99 are you still locked to a 2 year agreement? It was quoted that someone chatted with an ATT rep, and that they would cover the warranty. What was meant by that, they will refund after 14 days or that the device still carries a warranty? Thanks in Advance. Oh yeah How many of you are still keeping their device? That ks

 

[AkWingnut]

Re: Watch release cancelled

The same size smart phone SIM works perfectly in the LG Urbane 2 LTE, just saying...

 

[carnevoodoo]

Ugh, I put mine up on ebay, but now I kind of want to keep it. This is going to be a struggle for me. I really want a smartwatch, but nothing else on the market touches this one.

 

[wildcard30]

Re: Watch release cancelled

So those of you that paid the 199.99 are you still locked to a 2 year agreement?

No once I returned the watch the line was cancelled without any ETF or restocking fee. They said I would receive the
$100 bill credit wihtin 1-2 billing cycles.

 

[foxbat121]

Re: Watch release cancelled

Given that Huawei watch sells for $350 without the cell radio, this watch is a steal not to mention the extra functionality.

 

[lvmymoto]

Well, just got a text from AT&T about the Urbane 2. First official anything I've seen so far:



The link in the text doesn't say anything new unfortunately: http://www.att.com/esupport/article.html#!/wireless/KM1063424

 

[carnevoodoo]

They don't plan on saying anything more. The only way it'll come out is if it is leaked. At this point they seem to want them all back and to be done with it. That said, mine is either being sold or staying with me. I think it is far too interesting as a device to give back!

 

[Fr0gburp3r]

Well, just got a text from AT&T about the Urbane 2. First official anything I've seen so far:

View attachment 207181

The link in the text doesn't say anything new unfortunately: http://www.att.com/esupport/article.html#!/wireless/KM1063424

I just received that text today as well. I think I'm keeping it.

 

[lvmymoto]

I just received that text today as well. I think I'm keeping it.

Yeah, I'm going to keep mine too I think. I'm really happy with it! It's been great and I do like and use the LTE connectivity. Plus I already gave the Samsung S2 a try and after much debate, decided it wasn't for me...

Posted via the Android Central App

 

[thomasanderson]

Re: Watch release cancelled

Weird that the only 2 options are you either return it for a refund or swap it for the S2. I wonder if this exonerates At&t from any future issues we have with the watch. They'll simply say we told you to return it and you didn't, so you're screwed. I'm glad this watch was only $300 and the recall happened before those Verizon customers were stuck with a $500 dilemma. I really hate that I love this watch and I want a spare charger and I feel that LG will never bother with providing additional accessories for this watch because its recalled. So frustrated right now.

 

[dclin]

I'm not returning mine, pure and simple. Too beautiful of a watch, they'll have to pry it off my cold, clammy wrist...

The only thing I don't like is that I can't use a bluetooth headset to take calls, but other than that, it's perfect. Have no doubt that it's a software fix though, and hoping somebody on xda steps up to fix that one issue.

 

[AkWingnut]

Re: Watch release cancelled

Weird that the only 2 options are yo either return it for a refund or swap it for the S2. I wonder if this exonerates At&t from any future issues we have with the watch. They'll simply say we told you to return it and you didn't, so you're screwed. I'm glad this watch was only $300 and the recall happened before those Verizon customers were stuck with a $500 dilemma. I really hate that I love this watch and I want a spare charger and I feel that LG will never bother with providing additional accessories for this watch because its recalled. So frustrated right now.

A few pages back daddyd302 posted a chat session with an ATT rep. The chat took place Nov 25 which is well after the recall date and all sources pulled the device from their shelves. This contains a reference number and time stamp, also the reps name. The rep clearly states that the device is fully under 1yr warranty against all manufacturer defects. This arguably the best piece of information one could use while talking with ATT about their device. IMO

 

[thomasanderson]

Re: Watch release cancelled

A few pages back daddyd302 posted a chat session with an ATT rep. The chat took place Nov 25 which is well after the recall date and all sources pulled the device from their shelves. This contains a reference number and time stamp, also the reps name. The rep clearly states that the device is fully under 1yr warranty against all manufacturer defects. This arguably the best piece of information one could use while talking with ATT about their device. IMO

Interesting because daddyd302 posted in the comment section over at phonearena that he spoke to the LG CSR rep that told him he wouldnt get warranty support because of the recall. Lol. This is a FUBAR situation. A $100 credit isnt going to get me my G watch R back, and I do not like Samsung watches at this point. The Gear S classic looks fantastic, but that Tizen is 'bleh'. Guess Ill have to adjust to it. Oh well. At this point Im hoping that anyone besides LG and Samsung would release an LTE Android wear device(preferably Motorola) so I can give them my money and tell LG to suck it.

Phone Arena article:

LG Watch Urbane LTE display may have been why it was cancelled

 

[foxbat121]

Re: Watch release cancelled

Interesting because daddyd302 posted in the comment section over at phonearena that he spoke to the LG CSR rep that told him he wouldnt get warranty support because of the recall. Lol. This is a FUBAR situation. A $100 credit isnt going to get me my G watch R back, and I do not like Samsung watches at this point. The Gear S classic looks fantastic, but that Tizen is 'bleh'. Guess Ill have to adjust to it. Oh well. At this point Im hoping that anyone besides LG and Samsung would release an LTE Android wear device(preferably Motorola) so I can give them my money and tell LG to suck it.

He already posted that transcript here in this thread a few pages back and we commented on it.

 

[adamdadam]

my urbane should come next week. Today my other watch showed up. For those who returned your urbane and still want a stand alone watch id give the k8 3G round smart watch a go. It's runs android 4.2.2 has a nano sim slot. It does pretty much anything a android phone can. I've only had it for a couple of hours but so far it's awesome. I'm way more impressed with it then my Apple Watch. It's cheap too around 120 to 150 depending on where you get it from. If I don't love the urbane I will just end up selling it and keeping this one. If I do love it I will have a smart watch collection going. FYI I don't sell these watches or anything like that just wanted to throw it out there.

 

[AkWingnut]

my urbane should come next week. Today my other watch showed up. For those who returned your urbane and still want a stand alone watch id give the k8 3G round smart watch a go. It's runs android 4.2.2 has a nano sim slot. It does pretty much anything a android phone can. I've only had it for a couple of hours but so far it's awesome. I'm way more impressed with it then my Apple Watch. It's cheap too around 120 to 150 depending on where you get it from. If I don't love the urbane I will just end up selling it and keeping this one. If I do love it I will have a smart watch collection going. FYI I don't sell these watches or anything like that just wanted to throw it out there.

adamdadam, you got Mother Urbane 2 LTE? Or just the normal Urbane? What is the k8 3G?

Thanks...

 

[adamdadam]

I have the urbane 2nd LTE coming. The k8 3G is a Chinese watch. But for the price the thing is awesome. Has a round 1.4 inch oled 400 by 400 pixel screen. Runs full android 4.4.2. Nano SIM card slot. I'm in Canada and the 3G works great with Fido. It has gps wifi Bluetooth... Pretty much everything a phone will have. The watch is all black. Watch is aluminum and band is black leather. They are 110 online right now. If you google k8 3G round smartwach you will see pictures and more specs on it. You can reply to text sms with a full keyboard or voice... You can have your wifi as a hotspot. It does everything and it's about the same size as the urbane 2 but a little thinner. I was able to put android wear on the watch so I can use my watch to put watch faces on my other watch haha.