V20 Bootloop today

[anon(782252)]

Can i ask what phone you are moving to? Its a downer for me because i enjoy the LG format, layout, and operating system, so i am looking again for something smooth and easy. And reliable

I only had another member of my family have a bootloop on a G4. My V20, a G5 and 2 other G4's are still functional so to some degree I feel your pain about the hassle but obviously hasn't effected me as much as it has you.

I'm leaving LG because of the camera performance in full auto. It's just lacking to put it nicely.

I'll be headed to the S8+ and then the Note 8 and hopefully just the Note line yearly after that.

My GF will be giving up her G5 to get the S8. She's been with LG since the G2.

 

[Adam Frix]

http://forums.androidcentral.com/lg-v10/754434-boot-loop-problem-my-factory-repair-story.html

forums.androidcentral.com/lg-v10/78...p-problem-my-second-factory-repair-story.html

All this hand-wringing and "I'll never do business with LG again!" has me wondering if anyone has even tried to contact LG and/or get their units fixed.

I look at it this way: it's not that the problem happened; it's more about how LG addressed the problem. Are they stepping up to the plate on this? It sure looks that way.

The measure of a man--or in this case a company--is not that he stumbles and makes a mistake, but rather how he recovers from the mistake.

LG has certainly earned my business here. Not only is the V10 a fine phone, but LG is a fine company to do business with, a company who has stepped up to the plate to make things right.

 

[Mooncatt]

The measure of a man--or in this case a company--is not that he stumbles and makes a mistake, but rather how he recovers from the mistake.

Offering to repair phones even after the warranty period is one thing. If they have not addressed the underlying problems in subsequent phones like the V20 and G6, then they haven't recovered.

I'm not saying the V20 bootloops are all related to the soldering design flaw of earlier phones by any means. In fact, I'm still leaning towards no. There's been very very few reported bootloops, which I would consider within the realm of possibility for any mass produced phone. Of those reported, I've yet to see anyone try the freezer trick that worked for most G4 owners when theirs looped, which would indicate whether or not it could be the same bad design.

I don't blame any V20 owners for jumping ship at the first sign of a problem. I'm personally taking things one step at a time and may change my opinion as more info comes out.

 

[anon(782252)]

http://forums.androidcentral.com/lg-v10/754434-boot-loop-problem-my-factory-repair-story.html

forums.androidcentral.com/lg-v10/78...p-problem-my-second-factory-repair-story.html

All this hand-wringing and "I'll never do business with LG again!" has me wondering if anyone has even tried to contact LG and/or get their units fixed.

I look at it this way: it's not that the problem happened; it's more about how LG addressed the problem. Are they stepping up to the plate on this? It sure looks that way.

The measure of a man--or in this case a company--is not that he stumbles and makes a mistake, but rather how he recovers from the mistake.

LG has certainly earned my business here. Not only is the V10 a fine phone, but LG is a fine company to do business with, a company who has stepped up to the plate to make things right.

There's also...'Fool me once, shame on you. Fool me twice, shame on me'

There isn't a class action lawsuit because LG has done the right thing every single time. Just because you have had a good experience doesn't mean everyone has.

The G4 on my account that bootlooped was taken care of by TMobile. We are on JoD and they allowed us to Jump since it was a known manufacturing defect. It happened on a Friday night so even if LG would have fixed it, it would have been Monday before UPS picked it up, Tuesday maybe they receive it. If they are fast like yours maybe it gets sent back Wednesday and maybe receive it Thursday. That's the best case scenario. 6 days without a phone. Even if they fixed it for free it wouldn't matter because we would have had to spend money on a backup phone.

I'm not just dropping LG at the first sign of trouble. Since the G2, my account has had 15 LG phones on it. I have several years of buying nothing but LG phones and recommending mostly LG phones. But as someone who uses the phone as primary camera, LG has fallen behind in camera quality and I no longer find that acceptable. So I'm out, for now, and taking others with me.

 

[jamielov]

All this hand wringing.....

You do realize had you read my post....this is my 4th faulty LG phone in, what, under 2 years? So I should forget the extra work on my end having to waste hours on the phone each times this happens, being without a phone, and the bummer of continually trying to factory reset a malfunctioning phone, then resetting up a new phone, only to have it default as well?

I don't think its hand wringing...its a matter of after a while, it reaches a "are you kidding me?" Point. I dont know what it takes to draw your satisfaction/dissatisfaction with a brand, but im truly not sorry Im upset I even waited for the 3rd model out after the g4 fiasco, the V20, with the same results.

In your view I should be thanking them for repeatedly fixing a faulty device they have had me pay my money for. It doesn't make much sense. They stepped up to the plate to make things right? By not fixing the actual problem but making life harder on the consumer constantly mailing away phones and waiting for replacements. You seem to be a poor business model company's dream. Two replacement phones is laughable.....four is a nightmare.

So I dont see this as "jumping ship" at the first sign of an issue. Its actually the last thing i want to do. But my phone is also a work tool for me, not a fun little toy. Being without it for days at a time, multiple times, is a huge ordeal for me. So no, i dont owe LG anything for doing that to me.

And finally as someone said above...the camera, which was stellar on the G4, just really hasnt kept up since then, and in some ways got worse. All leading to the perfect storm/decision its time to stop hoping for the magical change and fix for their line of phones. Not to mention the g5, which was marketed under all these awesome add ons for it, then abandoned less than a year later. Im sure those who bought into that model also feel LG stepped up and did the right thing?

 

[flyingkytez]

Sadly started this morning. Can't even get the phone to stay on long enough to attempt a factory reset. Unreal.

Can you post a YouTube video? Also show images of the back of the phone so we can see whether or not there was any type of water or moister damage (white/red sticker will indicate).

I thought my V20 bootlooped the other day but it just took a while to boot up, I downloaded too many things on there.

 

[Matty]

Sadly started this morning. Can't even get the phone to stay on long enough to attempt a factory reset. Unreal.

Sorry to hear about this It seems like LG have had quite a few devices with boot loop issues now. (Nexus 5x, G5, V10 and V20) Hopefuly the G6 can stay free of this problem. I personally really like LG but they are having some bad luck lately. Good to see Verison is issuing a brand new device for you. Ill keep my finger crossed for you that this one is perfect. I nearly purchased a Nexus 5x but was nervous about the boot loop potential issues.

verizon are sending new one tomorrow. After the nightmare that was my G4, i truly hope this is some odd occurance.

 

[gustav30]

What about all the midrange LG devices? The K series? Find it hard to believe just flagship devices.
I'm thinking that because the G4, V10, Nexus 5x all used the 808 processor there was a pattern to it. But if we through the G5 and V20 into the mix now we are talking different chipsets so kind of like all bets are off.

I also find it hard to believe LG wouldn't have cracked down on fixing the issue in all devices going forward after they acknowledged the G4 bootloop and that was like January 2016 I think.
Also it costs LG money to deal with these bootloop problems. Cost of repairs during warranty on them. Surely they aren't that careless and would want to keep their costs down.

 

[jamielov]

What about all the midrange LG devices? The K series? Find it hard to believe just flagship devices.
I'm thinking that because the G4, V10, Nexus 5x all used the 808 processor there was a pattern to it. But if we through the G5 and V20 into the mix now we are talking different chipsets so kind of like all bets are off.

I also find it hard to believe LG wouldn't have cracked down on fixing the issue in all devices going forward after they acknowledged the G4 bootloop and that was like January 2016 I think.
Also it costs LG money to deal with these bootloop problems. Cost of repairs during warranty on them. Surely they aren't that careless and would want to keep their costs down.

Well all that said, lol....here I am with a software​ malfunctioning phone. My 4th LG malfunction in well under two years. Not to be argumentative....but what you are finding hard to believe has now happened to me four times, so what can I say?

Couldnt get any video or pictures... I've sent it back as of this afternoon but I can assure you there was no damage. It was kept pristine and every port functioned perfectly, and was never exposed to any water.

 

[Mooncatt]

I guess part of why I'm somewhat complacent on this is my general distrust of any phone being durable. Heck, there was a time I went through 4 phones in less than 6 months due to problems, and that's including moving to another brand that also gave me problems. So to me, 4 phones in 2 years would be about par for the course regardless of make or model. I don't like it, but just the nature of the beasts I've dealt with.

 

[jamielov]

Apparently it didn't go out today, so there is the back , and the sticker you asked about?

 

[rushmore]

Sadly started this morning. Can't even get the phone to stay on long enough to attempt a factory reset. Unreal.

The lawsuit was expanded with the V20.

 

[Mike Dee]

The lawsuit was expanded with the V20.

Where did you see that?

 

[jamielov]

http://phandroid.com/2017/04/11/lg-v20-g5-nexus-5x-lawsuit/

 

[Mike Dee]

http://phandroid.com/2017/04/11/lg-v20-g5-nexus-5x-lawsuit/

http://www.androidpolice.com/2016/12/09/boot-loop-smartphone-restarts-now/

Apparently bootloop can be cause by any number of things.

 

[pkcable]

This may be an issue with multiple LG phones. My brother had it happen with his V10. On the plus side LG fixed it for free 16 months in to his ownership (well JUST over 15 months actually) And for ALL they have extended the warranty with regard to this issue to 15 months.

 

[D13H4RD2L1V3]

Damn, that sucks. Sorry to hear about that.

I had some bad luck with my LG G4 last year. Moved to the Galaxy Note 7 (which obviously didn't go too well) and I'm currently on a Moto Z with a custom kernel.

I'm hoping you can get a resolution. LG's reliability reputation seems to have taken quite a pounding in recent times.

 

[jamielov]

For sure its a bummer. LG is certainly doing right by swapping the bad phones... But after being without, hours on the phone, factory resets, only to have it happen 4 times... I'm frazzled. Someone earlier commented that 4 phones in under two years is sort of the norm, but I cant get behind that. I still have my 2012 Motorola Droid 4 as my emergency-emergency backup...and it is still working perfectly. These LG built to last a year or under...just odd to me.

 

[Mooncatt]

Someone earlier commented that 4 phones in under two years is sort of the norm, but I cant get behind that. I still have my 2012 Motorola Droid 4 as my emergency-emergency backup...and it is still working perfectly. These LG built to last a year or under...just odd to me.

That was me. *waves*

I still have an old Droid Bionic lying around somewhere that I kept for a backup. It too still works fine other than expected lag trying to run modern apps. It is also built like a tank compared to modern thin, relatively flimsy phones.

My experience with more recent phones may not be typical, just like yours may not be typical with the V20. Kind of like the old saying: A recession is when your neighbor loses his job, a depression is when you lose yours. What we do or don't accept is about perspective based on experience.

 

[jamielov]

That was me. *waves*

I still have an old Droid Bionic lying around somewhere that I kept for a backup. It too still works fine other than expected lag trying to run modern apps. It is also built like a tank compared to modern thin, relatively flimsy phones.

My experience with more recent phones may not be typical, just like yours may not be typical with the V20. Kind of like the old saying: A recession is when your neighbor loses his job, a depression is when you lose yours. What we do or don't accept is about perspective based on experience.

For sure. And im not knocking your view and claiming mine is right. Its just after a certain point you would expect them to focus on the root of the problem not just the short-term fixes of replacing phones.