verifying google account?

[Android Central Question]

my kid accidently reset his alcatel pixi 4 and when its asking to sign in with a google account the phone has been previously synced with I enter my details and it keeps going back and telling me to verify the account again, however when I log into my email address on the computer its saying ive signed into the phone, been trying to fix it for hours.

 

[methodman89]

Is the Google account that you say you synced with also the one that you used to initially set up the phone? It needs to be.