Verizon Credit Opportunities- Post Them Here

[shaneneff]

I just called Verizon to complain about the lack of the promised 4G for the Xoom. While this representative assured me (as opposed to the last person I spoke to) that the update would come, they did credit my account for two months.

Please post what you were able to get Verizon to give you in lieu of the LTE upgrade...sounds like hitting them in the pocket book might be the only way to get some attention.

 

[sethwardo]

saw this post and figured WTH, lets see if I can get a extra 70 bucks so I just got off the phone with verizon and was read the standard "its coming out summer 2011" and " we have no other information" brought up the fact that upgrade eligibility was advertised for 90 after release and it way past the 90 day mark and the standard its coming out summer 2011 referred to website blah blah was rehashed. Figured I would cast one last line and mentioned options or compensations and got nothing.

 

[pvd643]

I was able to get a freeze on my data plan for 90 days (did have to pay a $15 fee for it though). so in essence I will be saving only $45. Told them if we don't have LTE on it by the time my 90 days are up, then I am calling back to cancel the contract since that will be way past any time frame that has been promised since the xoom went on sale.

 

[anon(167668)]

Where was this 90 day promise made?

 

[chango989]

Fyi - you can suspend your Verizon wireless account for up to 90 days without billing via your vzw.com account without paying that $15 fee. However it will extend your contract for the length of time you have the service suspended.

 

[anon(194966)]

Does anybody have an advertisement that says 90 days? I just point them to the press release in their web site that says Q2 2011

 

[sethwardo]

The Motorola XOOM device will launch as a 3G/Wi-Fi-enabled device in Q1 2011 with an upgrade to 4G LTE in Q2. Starting in Q2 2011 the Motorola XOOM will be a 4G LTE/Wi-Fi- enabled device.

Verizon Wireless And Motorola Mobility Announce Motorola XOOM? Tablet On Nation?s Largest And Most Reliable 3G Network

 

[xoomie]

Verizon Wireless And Motorola Mobility Announce Motorola XOOM? Tablet On Nation?s Largest And Most Reliable 3G Network

Maybe we should print this out and take it to our nearest Verizon Store, as it's now Q3, and still no update !

 

[Super_Mario]

Maybe we should print this out and take it to our nearest Verizon Store, as it's now Q3, and still no update !

Yeah? And what do you expect the reps in the store to do? **** out an LTE update for you? Because that's why they're there.

 

[anon(194966)]

FYI... Had a nice conversation with a VZW tech support guy regarding my open ticket for 'Where is my LTE upgrade'

While it may not seem like much, he said there is an Aug 7th date chattering inside and it also seems like they are scrambling because they know that the rest of the **** will hit the fan if the LTE Tab gets to market before the Xoom upgrade.

This was probably the most reasonable conversation i've had and he even claims that he will follow up with me in one week. He also expects that if the Tab comes out first, there should be some compensation (replacement?)