Verizon employees are idiots

[Jude526]

I also think the employee should realize being honest is more important rather than mislead on information. It is appreciated more to say you don't know an answer instead of making up something. If a customer is mislead then that just sets up a very negative experience and prompts issues galore.

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[SuperChargedJ]

I recently went into VZW to check out the Rezound again and it sucks when the sales rep seems so f'n desperate to make a sale that they were consistently contradicting themselves. This gives VZW such a bad rap when most of their sales people I have dealt with are knowledgeable and extremely helpful.

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[moondrius]

I have to agree with most Verizon employees are idiots. When I bought my Rezound the sales rep put a micro sim into my phone rather then the regular sim that should have gone into it. I even told him he put the wrong sim in and he told me I was wrong. Not worth going back and fighting with them over it because I am just going to return it for the Nexus anyway.

 

[BiggestHorse]

Well, I've got corporate accounts (we develop apps) at Sprint, AT&T and Verizon. I asked about the RAZR having "FIPS 140-2" and was honestly told "call Moto." Moto passed me around and hung up. So I got my list of questions, worked patiently with the staff in the store, and SURPRISE - they worked hard, got answers, and showed me what I wanted to know. No BS. Walked out with a Rezound. Maybe this is because I started with a Bionic from the prior week and told them we have accounts on all carriers and this one was my personal phone.

BTW, they also took great care of my spouse, who insisted on a 16GB iPhone 4S when all the 4S where "inobtanium" on all the carriers. The big secret is to ask questions that can be answered, one by one. Out here in the OC (Southern California, home of "Real Housewives" if you must know), it seems that doing Customer 101 brings out Sales 101 and it works okay. Gosh, these store folks even admitted when they needed a few days to get in their weekend training event at the regional full service Marriott. And they came back with more knowledge. Not perfect, but more.

Anyhow, Rezound is pretty slick. HTC has been at work in the back room to pump out this - and it fits in my (big) pocket!

 

[Anonymous7532479]

Went to check out the HTC Rezound at one of my local VZW stores and asked them a few questions about the it. My first question was can I watch movies and view apps on my big screen TV through HDMI. The guy said yes you can and I then asked if I need anything additional to view the via HDMI. He said no you don't it's ready to go. WRONG!!! answer. You need a MHL adapter in order to view through HDMI.

Next question was will beats audio work with Rhapsody Subscription or IHeart radio? He said yes it will and that is also WRONG!!!. You can only use beats with music that is downloaded and in your phones memory(i.e Itunes, Amazon MP3 etc...)

Wait, so am I reading this correctly? This post sounds like you actually went into the store and asked questions--that you already knew the answers to--just to "test" the employees? And, then you ran to a web forum to mock them?

Regardless of their behavior, YOUR behavior is rather pathetic. I think you may be too emotionally invested in this hobby.


-mcskipp

 

[kevinAnd]

We have two corporate stores and all the help is entrylevel also. I go to the mall kiosk and they actually know my phones and how to access my and change my plans.
I used to think it was the other way around.

 

[Dukins]

I have to say I have a few at the store I visit. I swear one of the managers there is the most clueless woman at Verizon. Makes me wonder how she ever made manager position. I refuse to work with her. Smh. I wouldn't say all are idiots, but all of them are making good cases for themselves.

 

[tehsquishmeister]

A month ago I walked into a store and asked the sales person if Apple had finally reslolved the antenna issue on the 4 series phones (just making conversation really).

She looked at me and said "our" [Verizon] phones don't have antennas

lol

I said, if it doesn't have an antenna, wouldn't that make it an Ipod Touch? I don't think she got it.

 

[VickMackey#AC]

Idiots? No, more like people with (mostly) low paying jobs they don't take too seriously. It is what it is.

 

[isdaako]

I've been to many different Verizon stores in several different cities. In each I've felt that the sales person would rather not take the time to answer questions, They are paid on commission and must realize that the extra time and effort to answer more difficult questions from one customer could prevent them from making the sale to several others. This leads to an unpleasant experience for both.

Those same sales people would rather deal with the more common customer. One that walks into the store and only wants to know if the phone can play Angry Birds and get onto Facebook.

Verizon could just as well be served with vending machines.

 

[bigcatman]

When I got my extended battery, I walked in to get the case that they have for it. I walked up to the counter to pay, acknowledging the rep, trying to make small talk by asking (and I fully knew the answer) "This fits over the extended battery, right?" And he goes, "No, I don't think so." I replied, "But it says it does right on the package." he says "Oh! Well, I guess it does then."

I thought to myself, why wouldn't you even bother to look at the box to see if it does or not? Why just spout out some uneducated answer just to try to appease me? I can understand the OP trying to validate information, but I don't understand badgering the people to try to make yourself look like a smart guy.

I guess since he wasn't making anything on my purchase, he wanted me gone ASAP so he could grab the next goon looking for a phone.

 

[orlanka]

I'm not sure why any of us would talk to an employee in a store and I am not limiting that comment to just Verizon. I go there to check out the look but more the feel of the phone and won't waste my time talking an employee unless they express a genuine interest in Android or specifically the phone I am looking at.

That said, Verizon customer service as a whole is hands down the best out of any of them. When I was unemployed (receiving unemployment), they worked with me to make sure that I was able to keep my service up and running.

Last winter we had snow storms that kept most of us working from home and going well over our minutes. A call to customer service had a friend of mine being bumped up to a higher plan for the month for a savings of $30. When I called for the same, they just gave me 400 extra minutes free for the month.

Recently, I was off my billing cycle by a month without realizing it. My phones (3 lines) were shut off due to a billing error and restored within an hour. When the bill came the following month and I called about the $45 dollar reconnect (3 x 15), not only did they immediately remove that but the rep also pointed out that I was being charged a $9.99 premium text message fee because of some app I downloaded like an idiot. While he removed it immediately, I expected him to credit me maybe for a month, he instead credited me back 6 months worth of service. $105 knocked off my bill is not a bad day.

So just a couple of examples of why I will always be with Verizon as long as their customer service stays the same. On top of that, I get someone that speaks English well and is often located in the US (that's not racism, that's ease of business), and I usually get someone on the phone that is just as excited as I am about the phones I call in about. Can't always say the same for the stores, but hey, there are very few perfect companies.

Last, to Big Horse, please never refer to the "Real Housewives" when mentioning the OC. I want to mow them down with my car every time I get back home and see them in the neighborhood.

 

[Simon_y7]

I've been to many different Verizon stores in several different cities. In each I've felt that the sales person would rather not take the time to answer questions, They are paid on commission and must realize that the extra time and effort to answer more difficult questions from one customer could prevent them from making the sale to several others. This leads to an unpleasant experience for both.

Those same sales people would rather deal with the more common customer. One that walks into the store and only wants to know if the phone can play Angry Birds and get onto Facebook.

Verizon could just as well be served with vending machines.

Good point. When I finally ran into a knowledgeable and helpful salesperson at the store, he was very patient and willing to help while the store was nearly empty and everyone was taken care of. He became quite rushed having noticed that more people came in. I wanted to point out that I was a customer, too, but decided not to. I was, but not a new, potential customer.