verizon wireless you are an evil pos

[Premium1]

Does not matter sir, I called them the day i could return it, they prompted me to try some procedures like a factory reset, safe mode etc and see if that works after a bit which i knew wouldnt but he told me to give it a shot anyway, i proceed to the next day to return this faulty device i did not buy faulty, so i either want to get out of this contract as i know where agreed to buy a device with a fault to begin with and happen on nearly the last day of my return period. Either way verizon will take a huge hit by losing $340 every month and losing the cost of buying 2+ phones a year we been with them for 6 years, they have made boat loads of money off us, funny how t mobile is now the number one liked company, as ive also seen them honor unfair mishaps of devices without hassle

Should have read the fine print a little closer. Verizon (and every other carrier does the same) is doing exactly what they state, and what YOU agreed to when you financed the phone.

 

[anon(5630457)]

A 14 day return period is just that--14 days. It's not a 15 day return period. Sorry you had an issue outside your return window.

And I agree. Verizon is ****. That's why I left them in September for T-Mobile.

 

[pkcable]

@Seremedy take a few deep breaths bro. Ok as others have suggested try contacting Verizon Customer service by phone. Calmly but firmly explain your situation, let them know you are unhappy, BUT that you love the service you get from Verizon. Emphasize that you KNOW the person can help you resolve the matter. Win them over to your side, make them WANT to help you. Don't threaten to close your account (well you can hint, BUT emphasize how much you love Verizon service and want to remain a customer).

This is what I would do anyways.

 

[Seremedy]

Some of you just dint understand, i was going to return my phone on the last day i can, but i was prompted instructions to try and "remedy" the issue and if it did not work after some time to take it back, i would have taken it back during my last day of return policy but the assistant manager gave me instructions, so the next day with no fix i took it back, and of course my $ matters, more people switch to t mobile than verizon, they have slowly been on a decline just look at the statistics no one needs to pay 280+ a month for service, im not complaining but ill just call support for verizon since its a verizon pixel 2 xl and see what happens from there, i wont be financing a refurbished phone, if it was my fault or I damaged it then thats a whole different story period, but i did not harm the device in anyway

 

[Almeuit]

Some of you just dint understand, i was going to return my phone on the last day i can, but i was prompted instructions to try and "remedy" the issue and if it did not work after some time to take it back, i would have taken it back during my last day of return policy but the assistant manager gave me instructions, so the next day with no fix i took it back, and of course my $ matters, more people switch to t mobile than verizon, they have slowly been on a decline just look at the statistics no one needs to pay 280+ a month for service, im not complaining but ill just call support for verizon since its a verizon pixel 2 xl and see what happens from there, i wont be financing a refurbished phone, if it was my fault or I damaged it then thats a whole different story period, but i did not harm the device in anyway

Good luck. I just don't see the "I pay this much so do what I say" working much anymore.. for any carrier.

 

[Mike Dee]

Some of you just dint understand, i was going to return my phone on the last day i can, but i was prompted instructions to try and "remedy" the issue and if it did not work after some time to take it back, i would have taken it back during my last day of return policy but the assistant manager gave me instructions, so the next day with no fix i took it back, and of course my $ matters, more people switch to t mobile than verizon, they have slowly been on a decline just look at the statistics no one needs to pay 280+ a month for service, im not complaining but ill just call support for verizon since its a verizon pixel 2 xl and see what happens from there, i wont be financing a refurbished phone, if it was my fault or I damaged it then thats a whole different story period, but i did not harm the device in anyway

If you try to go through Google as I suggested to you earlier you will most likely get a new phone. You will know in advance once the RMA is sent to you.

 

[Mike Dee]

Good luck. I just don't see the "I pay this much so do what I say" working much anymore.. for any carrier.

He can go through Google and most likely get a new phone. The only thing they won't do is send him a replacement first because he didn't buy through them. That's what I would do if I couldn't get satisfaction through Verizon.

 

[Seremedy]

Alright thanks, i got the refurb today all is well battery is draining a bit quick maybe im just anal right now but all is well with it, just going to test out the batterys and see if there is a noticeable difference, like I said I didn't buy a $1K phone that i bought new to get a defective device and was prompted to keep it a bit longer to see if subside, and get a refurbished "like new", no it isnt knew theres charge cycles on the device which is not what a new phone is i can't believe they cant even word it like that, its refurbished not like new, but thanks for all the advice

 

[prestigiouswireless]

At this point you haven’t even bought a $1k because it’s still not yours lol. Just relax. I would have called customer service as many had suggested above.

 

[Ry]

I get that you were only one day outside the return period but your WERE outside the return period. They were following policy.

This is true.

 

[Seremedy]

I was trying to return my phone during the return period and was prompted to hold off, so the next day came and i was ensured i would get a new device which wasnt the case, not my fault they should compensate for there actions and fails to provide a working device, again not my fault and i should be provided with a phone that actually works and if im financing a 1K phone for 2 years i better get a new phone which im financing

 

[Ry]

I was trying to return my phone during the return period and was prompted to hold off, so the next day came and i was ensured i would get a new device which wasnt the case, not my fault they should compensate for there actions and fails to provide a working device, again not my fault and i should be provided with a phone that actually works and if im financing a 1K phone for 2 years i better get a new phone which im financing

Did you get that in writing?

 

[vzwuser76]

I was trying to return my phone during the return period and was prompted to hold off, so the next day came and i was ensured i would get a new device which wasnt the case, not my fault they should compensate for there actions and fails to provide a working device, again not my fault and i should be provided with a phone that actually works and if im financing a 1K phone for 2 years i better get a new phone which im financing

I read the stuff you posted that they said for you to try, but none of them would've taken more than a couple hours to do. I see 2 things you should've done. First do the things they said right away so you could still get it back to them in the 14 day window. Second, if that isn't possible or there wasn't time to do those tasks, have them state on the record (text message, email, or voicemail) that because you were right at the end of the window and wouldn't have time to accomplish the troubleshooting tips they suggested, and to bring it in the following day. One thing I've learned dealing with companies in particular customer service, and this applies to all companies btw, get it in writing. None of these companies are altruistic, and most will do anything not to have to replace a device, especially with a brand new replacement. That eats a lot out of their bottom line and that's where their loyalties are.

But again, some of this is on you. Don't assume they, or any other company for that matter, has your best interests at heart. If you wanted to bring it in that day, stick to your guns and take it in. If you don't live near a physical store and wanted to start the process to return it to Verizon, take the time and get it done during the return window. Phone customer service is open until 11pm, use every bit of that time if necessary to get it done. If the issue crops up days before then return window ends, don't put it off until the last second. Do it right away to ensure the situation gets resolved before the return window closes.

The only one who has your well being in mind is you, don't rely on them to make it happen. Keep on them until it gets done to your satisfaction, but also have realistic expectations. They are in most cases limited to what they can do by the contract you agreed to when you signed up. I've been with Verizon since 2001, mostly because my options are them or AT&T, which is pretty much the same thing. I know how they operate, and if they can avoid costing themselves money, they will. That's not a bad company, that's most companies.

 

[hallux]

no it isnt knew theres charge cycles on the device

As there were on the device that you had trouble with. Again, at some point your device needs to no longer considered new.

financing a 1K phone for 2 years i better get a new phone which im financing

As I said above, at some point your device is no longer considered "new". For environmental and economical purposes the manufacturers HAVE to be able to use refurbished devices, can you imagine how much these things would cost if they provided a brand new device for warranty replacements? Just because you chose to finance the device does not change what the warranty policy is, Google doesn't care that you didn't pay the full price up front, all Google knows is that you have a device covered by the warranty.

Do you drive a car? Say the starter in your car fails under warranty. Guess what the dealer is installing - yup, it very well could be a remanufactured starter. Same goes for the transmission, alternator, possibly even the engine.

 

[Mike Dee]

As there were on the device that you had trouble with. Again, at some point your device needs to no longer considered new.



As I said above, at some point your device is no longer considered "new". For environmental and economical purposes the manufacturers HAVE to be able to use refurbished devices, can you imagine how much these things would cost if they provided a brand new device for warranty replacements? Just because you chose to finance the device does not change what the warranty policy is, Google doesn't care that you didn't pay the full price up front, all Google knows is that you have a device covered by the warranty.

Do you drive a car? Say the starter in your car fails under warranty. Guess what the dealer is installing - yup, it very well could be a remanufactured starter. Same goes for the transmission, alternator, possibly even the engine.

The irony is if he goes through Google most likely he will get a new device. He is going through Verizon. In all honesty a lot has to do with how you handle yourself and how long you have been a customer when it comes to carriers like Verizon. I find polite and persistent is the key