viber problen

[Nicolas Hadjisavvas]

After I have upgraded my nexus 4 to 4.3 the viber does not prompt you anymore how to complete the call via phone or viber. I uninstall install viber again I went to phone to clear defaults but it was great out.
Is this a bug?

 

[jaboop]

Possibly, is there a option within viber to create as default ?

Sent from my Nexus 7 using AC Forums mobile app

 

[Nicolas Hadjisavvas]

Possibly, is there a option within viber to create as default ?

Sent from my Nexus 7 using AC Forums mobile app

I did not find any option like that. Like I told you before the upgrade it was working just fine...
Any other thoughts??

 

[jaboop]

Clear the default setting for dialer... settings>applications> dialer program and reset default ...hope this helps

Sent from my Nexus 7 using AC Forums mobile app

 

[Nicolas Hadjisavvas]

I try that already. There is no detail setting for dialer set. It was grey out so I could not choose it.

I installed viber to another phone running 4.3 for the first time and it is doing the sane thing.

 

[jaboop]

Then its probably not you...

Sent from my Nexus 7 using AC Forums mobile app

 

[Viber]

Hi there, this is a member of the Viber Team.
I'm here to help.

@Nicolas Hadjisavvas - What device do you have? Do you use stock or custom ROM? Which Viber version do you have?

Thanks in advance!

Viber Team

 

[Nicolas Hadjisavvas]

Hi there, this is a member of the Viber Team.
I'm here to help.

@Nicolas Hadjisavvas - What device do you have? Do you use stock or custom ROM? Which Viber version do you have?

Thanks in advance!

Viber Team

I have nexus 4 lg with 4.3. The ROM I am using is stock and the viber version the latest 3.1.0.

Posted via Android Central App

 

[Viber]

I have nexus 4 lg with 4.3. The ROM I am using is stock and the viber version the latest 3.1.0.

Posted via Android Central App

Can you please provide more details on the option that is not appearing now, after you upgraded?
We are trying to understand which option exactly you're referring to, and whether or not it's a bug, or an intentional change of behavior in our app.

 

[Nicolas Hadjisavvas]

Can you please provide more details on the option that is not appearing now, after you upgraded?
We are trying to understand which option exactly you're referring to, and whether or not it's a bug, or an intentional change of behavior in our app.

Before the upgrade every time that I as trying to make a call when I pressed the mobile phone number a new small windows was opened asking whether to complete the action using phone or viber. I am sending you a screenshot of the option but instead of calling sending SMS.

https://docs.google.com/file/d/0B0LcYwFajkyRRGZ6bXZjWV9HcUk/edit?usp=sharing

Posted via Android Central App

 

[Nicolas Hadjisavvas]

I have upgraded to viber 3.1.1. Problem was not solved. What did 3.1.1 solve?

Posted via Android Central App

 

[realisticgirl]

Click on the viber app and then make your phone call. Or they might resolve your issue in the next update. Hope that i could be of assistance.

 

[Nicolas Hadjisavvas]

Click on the viber app and then make your phone call. Or they might resolve your issue in the next update. Hope that i could be of assistance.

I know that my friend. I just do not want to open viber every time I want to make a call.

Posted via Android Central App

 

[Viber]

Hi @Nicolas Hadjisavvas -

I apologize for my late response (I received no email notification for your message for some reason..)

First, please make sure that you did not choose Viber as your phone's default dialer. This is a setting of the phone itself, and can be changed back. Check out this thread where this issue is explained: http://forums.androidcentral.com/verizon-htc-thunderbolt/139889-reset-phone-dialer.html

If it still doesn't work, then we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

 

[Nicolas Hadjisavvas]

Hi @Nicolas Hadjisavvas -

I apologize for my late response (I received no email notification for your message for some reason..)

First, please make sure that you did not choose Viber as your phone's default dialer. This is a setting of the phone itself, and can be changed back. Check out this thread where this issue is explained: http://forums.androidcentral.com/verizon-htc-thunderbolt/139889-reset-phone-dialer.html

If it still doesn't work, then we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

Done that.
Ticket ID: WKJ-194-63667

Thanks.

I hope you will find what the issue is.

Posted via Android Central App

 

[Nicolas Hadjisavvas]

I opened a ticket.
Ticket ID: WKJ-194-63667

I hope you will be able to find the issue.

Posted via Android Central App