taking JUDES, advice, here is the email I wrote to Verizon:
Dear CEO,
I am writing to complain about the upcoming cancelation of the "unlimited plan" for your current 4G customers that where grandfathered in before the July 7th, 2011 deadline.
I along with my ex--wife and her family as well as my sister, mother and father and daughter are all loyal Verizon customers. I have had my account for almost 8 years and I love the service I receive. What I don't like is the constant changing of plans...not because of "feature" enhancement or anything like that, no, I am upset because the price goes up because of greed. You are going to penalize the faithful customers because we already have 4G. We abided by the rules and where promised a bill of goods....now, when we go to upgrade to a new device, we will be kicked off the "unlimted plan" and be forced into a tiered plan. Some months I use a lot of data, some months I don't. I currently have 4 people on my account and 2 of those are unlimted data plans. I can't afford more than I am paying already...if I get kicked off the unlimted plan, I will have no other option to take my business to another provideer that offers an unlimited plan for a SET monthly rate.
I ask that you rethink the impact that this will have to the loyal an exisiting customers. I understand NEW customers will be forced onto the new tiered plan, but for the ones that have been through all the 4G outages over the last year, don't throw us under the big RED bus!
Thank you for your time.
Dear CEO,
I am writing to complain about the upcoming cancelation of the "unlimited plan" for your current 4G customers that where grandfathered in before the July 7th, 2011 deadline.
I along with my ex--wife and her family as well as my sister, mother and father and daughter are all loyal Verizon customers. I have had my account for almost 8 years and I love the service I receive. What I don't like is the constant changing of plans...not because of "feature" enhancement or anything like that, no, I am upset because the price goes up because of greed. You are going to penalize the faithful customers because we already have 4G. We abided by the rules and where promised a bill of goods....now, when we go to upgrade to a new device, we will be kicked off the "unlimted plan" and be forced into a tiered plan. Some months I use a lot of data, some months I don't. I currently have 4 people on my account and 2 of those are unlimted data plans. I can't afford more than I am paying already...if I get kicked off the unlimted plan, I will have no other option to take my business to another provideer that offers an unlimited plan for a SET monthly rate.
I ask that you rethink the impact that this will have to the loyal an exisiting customers. I understand NEW customers will be forced onto the new tiered plan, but for the ones that have been through all the 4G outages over the last year, don't throw us under the big RED bus!
Thank you for your time.