I was having some difficulty ordering online and when I went to an AT&T store to preorder I asked if I could still get the media link. I was told that I could so I preordered my phone. Now, after seeing that my phone is in transit, I noticed there was only a tracking number for the phone and the SIM card. Needless to say, an online chat with the AT&T help center not only did not resolve the matter, but after explaining my side of the story, the rep said: "Yes, but the free media link is only available with an online preorder. I had to scroll up to see if I hadn't already explained that I'd been informed that I could get it preordering in the store according to the rep. Of course, I felt it wouldn't do any good to repeat myself. Naturally, I'll speak with the store clerk when I pick up my phone on Friday.
Funny that this is what it says right on this page:
The caveat: To get the free Media LInk HD, you need to preorder the HTC One from AT&T, and do so by April 18.