what to do when my samsung wont turn on all the way?

[AC Question]

whenever i try to turn on my samsung galaxy core prime it stays on the samsung sign and wont turn on all the way!!?? help

 

[B. Diddy]

Welcome to Android Central! That usually means a problem with the firmware or hardware. Are you able to boot into Recovery and wipe the cache partition? https://support.t-mobile.com/docs/DOC-27529