When i click on my google photos app it crashes.

[Android Central Question]

I have a google pixel 2 and the google photos app version is 6.0.0.464635153

 

[mustang7757]

Try clearing data then force stop it

I'll leave a Link to register so you can communicate here, As a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[Imurhuckleberry]

I registered on here now. i am the one that asked the question about my google pixel 2, when i open photos it crashes. I have tried clearing the cache and the storage data,(not sure if it is deleting storage data). I have tried rebooting, no help. Is it ok to roll back the software update? My wife's pixel 2 is working fine and her version is just little older than mine, not sure the exact version just know its 5.9...... i found a website that has older software, would it be safe to try that?

 

[mustang7757]

Welcome to AC!
Try this , long press the photos app >tap info>upper right corner tap 3 dots uninstall the update

 

[Imurhuckleberry]

When i click on the uninstall updates. It says replace this app with the factory version. All data will be removed. Will this delete my photos?

 

[mustang7757]

When i click on the uninstall updates. It says replace this app with the factory version. All data will be removed. Will this delete my photos?

No it will repopulate everything up if you have sync and back up on

 

[B. Diddy]

Welcome to Android Central! Remember that Google Photos is a gallery app, so it's simply displaying photos that you took that are saved to the /DCIM/Camera directory, as well as syncing with Google Photos in the cloud. Clearing the Google Photos app data will not delete your photos, because those are separate files saved in a directory. It will clear the database, but once you open Google Photos again and it signs you back into your Google account, that database will be rebuilt quickly and it will display the photos again.

 

[Imurhuckleberry]

Ok i uninstalled updates, and so far it is working. It reverted my software back to version 4.52.0.316821695. Thanks for yalls help.

 

[mustang7757]

Ok i uninstalled updates, and so far it is working. It reverted my software back to version 4.52.0.316821695. Thanks for yalls help.

The software update you rolled back or just the photo app?

 

[Imurhuckleberry]

Now photos is making me update or it wont let me access my pictures. So i went ahead and updated and my photos are still working. Maybe the original update was corrupted or didnt download fully. Either way its working.

 

[mustang7757]

Yeah probably was a glitch in photo app