Whitestone Dome Customer Service SUCKS

[BBSeattle]

A little off topic; curious what the various reasons might be for some of you requesting warranty replacements/service, etc.

 

[mustang7757]

A little off topic; curious what the various reasons might be for some of you requesting warranty replacements/service, etc.

If screen protector breaks or cracks they will send a free replacement lifetime but shipping charge of 9.95

 

[BBSeattle]

Thanks, I understand. Maybe I should have been even more specific; would anyone like to share the specific issue they had with the screen protector for them to request a warranty. Did it crack, fall off, scratch, etc.? I ask because I had thought about trying one again.
Thanks

If screen protector breaks or cracks they will send a free replacement lifetime but shipping charge of 9.95

 

[mustang7757]

Thanks, I understand. Maybe I should have been even more specific; would anyone like to share the specific issue they had with the screen protector for them to request a warranty. Did it crack, fall off, scratch, etc.? I ask because I had thought about trying one again.
Thanks

Mine had a crack , this was my Note 9 and s9+ and I just went to the website posted the screenshot of the cracked screen protector and paid 9.95.

Now when you first purchase like from Amazon like I did you provide screenshot of the receipt to verify and then when you need warranty just do like I said previously.

 

[Mike Dee]

Mine had a crack , this was my Note 9 and s9+ and I just went to the website posted the screenshot of the cracked screen protector and paid 9.95.

Now when you first purchase like from Amazon like I did you provide screenshot of the receipt to verify and then when you need warranty just do like I said previously.

Do I need to provide receipt for additional replacements?

 

[mustang7757]

Do I need to provide receipt for additional replacements?

Just the screen protector each time you need it replaced not proof of purchase.

 

[Mike Dee]

Just the screen protector each time you need it replaced not proof of purchase.

You mean picture....correct?

 

[mustang7757]

You mean picture....correct?

Yup

 

[JoBudden]

I gave up on them. tired of having the cracked edges I've found a cheaper and better solution. it's called roopose glass screen protectors. same install procedure but their glue doesn't crack and its almost half the price!

 

[BBSeattle]

I've heard others mention that, as well as bubbles appearing and discoloring after a period of time. Any one have any long term success with these oeotectors?

I gave up on them. tired of having the cracked edges I've found a cheaper and better solution. it's called roopose glass screen protectors. same install procedure but their glue doesn't crack and its almost half the price!

 

[pizza_pablo]

Mine had a crack , this was my Note 9 and s9+ and I just went to the website posted the screenshot of the cracked screen protector and paid 9.95.

Now when you first purchase like from Amazon like I did you provide screenshot of the receipt to verify and then when you need warranty just do like I said previously.

I bought from all mighty Amazon, but didn't realize that I had to "register", right off the bat. I reckon I'm SOL at this point.

 

[pizza_pablo]

I gave up on them. tired of having the cracked edges I've found a cheaper and better solution. it's called roopose glass screen protectors. same install procedure but their glue doesn't crack and its almost half the price!

From where do you purchase?

 

[mustang7757]

I bought from all mighty Amazon, but didn't realize that I had to "register", right off the bat. I reckon I'm SOL at this point.

I dont think your out of luck, I register late before like a month or 2 . Just go to the website and do the registration process and sed how it goes.

 

[pizza_pablo]

I dont think your out of luck, I register late before like a month or 2 . Just go to the website and do the registration process and sed how it goes.

Will, alrighty then.
I'll give it a whirl.
Thanks!

 

[Mike Dee]

I dont think your out of luck, I register late before like a month or 2 . Just go to the website and do the registration process and sed how it goes.

Agreed he should be able to register

 

[DARK Vader777]

They have the worst customer service of any company I've ever dealt with. No, I didn't apply the protector incorrectly. One of the 2 pack I ordered was cracked in the upper left corner. Never responded to emails. They are a joke.

You've never dealt with Sprint then

 

[JoBudden]

for everyone asking about roopose. I've had it on for about 2 weeks now. still flawless. as far as where to order. same place. I've only found them on amazon

 

[rislanderx]

I've gone thru 5 of these screen protectors never been denied.

why would you have gone thru 5 of these?
sounds like a bad product if you went thru 5, and just because your LUCKY, many of us have severe issues with contacting and getting things done with this company once they receive that initial fee for the glass. I believe most everybody's frustration and aggravation lies within that there is no way to contact a human being at that company to get any kind of issue or problem resolved, you have to rely on an email response that is not getting handled properly

 

[rislanderx]

for everyone asking about roopose. I've had it on for about 2 weeks now. still flawless. as far as where to order. same place. I've only found them on amazon

and furthermore, if anybody orders a screen protector and they get it in the mail and it's cracked, why should they have to pay $9.95 again to have a new one shipped, it's a scam, I buy a brand new product and it gets shipped to me defective and broken, and I have to pay almost $10 again for the same product that I never got to use for shipping ... no there's something wrong there

 

[bgbagz]

I have dome for my s9+ and note 9 and when I requested a replacement I just did it online and paid the shipping no reps to talk to .

Can you send the link you used