Who is responsible for the egregious defects in Android phones?

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I was looking forward to a better operating environment than I had on my original iPhone when I switched to a Moto-G under Android. I assumed Google would do it right. Its been a disaster. My phone turns off the ringer at random, and sometimes I can't turn it back on. Meanwhile, I'm missing calls, but don't know it.

When I think the screen is locked, its not unusual to find that it has somehow unlocked itself, and run some app, or put the phone in "do not disturb" mode. I find that the only way to insure there are no false interactions with the phone while in my pocket is to wrap it in a micro-fiber cloth (3-pack available at Dollar Stores).

When I do hear a phone call coming in, and I reach for the phone in my pocket, if I don't search carefully for the very top of the phone in the middle, its not unusual to find the call has been dropped by some errant brush of a finger on the screen.

Now I'm getting text messages that must be downloaded, and the messaging app can't do that via my WiFi connection. (I don't want 3G/4G network services. Perhaps the incompatibility is intentional, in hopes of coercing folks like me into using them. That would be consistent with the monopolistic & megalomaniacal attitudes our major hardware and network service providers have had since the inception of 'personal computing')

I've searched for solutions to all of these problems, and found only temporary fixes, some that only apply to phones or providers other than the ones I'm using (Moto-G/Verizon). In other words: chaos and dysaccountability are becoming endemic to our global computer networks. And it seems market forces aren't correcting this situation -- its just getting worse, as anonymous 'game-oriented' coders create ever more whimsical, standards-indifferent, dysintuitive apps, and the software and service providers outsource their quality-assurance testing and customer-support to (who else) ...their customers. (BTW, that practice was pioneered by Microsoft back in 1995 when they realized Windows 95 wouldn't be available until sometime in 1996.)
 
Google provides the base code, OEMs have the option to make changes. In this case, Moto.

The occasional hang ups, I would suggest locking the screen once you accept the call. That should prevent unintentional hang ups.

Text messages can only come through a cell signal. Hangouts can act as an SMS/MMS service, but I don't know if that changes anything when it comes to downloading via WiFi or not.

As the accidental unlocking....do you have on body detection on in Settings>security>Smart lock?
 

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