I did a cross upgrade at Best Buy also. The BB worker called AT&T and had them help over the phone. She said it would be easier that way. My total in and out was about 40 minutes which is still on the long side. However, I still had time to get to the AT&T store before they opened and check out cases since ATT didn't open until 11AM. I thought the Casemate pop case in black/grey was OK, but for $35 I need to love it.Bought one right when Best Buy opened. Took them 1 hour and 25 minute to get me out of the store.. They had difficulties doing a cross upgrade. Total cost was $250 :/.. high tax..
Been waiting on this phone since February and have had my Captivate since July 17th 2010, I'll be at Best Buy at 10AM Sunday (might even give it a shot Saturdaybut I'm sure along with this I'll end up buying a Nexus Prime Straight out for myself as my Christmas Present to myself and pass the GSII down to the old lady
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