Why are my ringtones coming in as unknown ringtone?

[AC Question]

Device ringtone: unknown ringtone

Download ringtone file from computer using airdroid. Now I get Unknown Ringtone on phone. Stock ringtones can't find.

 

[B. Diddy]

Re: Device ringtone: unknown ringtone

Welcome to Android Central! Which phone? What do you mean by "stock ringtones can't find"? Are you no longer to select the preinstalled ringtones when you go to select a new ringtone?

See this article for information on how to customize your ringtones: Android 101: Adding your own custom sounds to Android events | Android Central

 

[JasonP81]

Re: Device ringtone: unknown ringtone

I am having the same issue.

Posted via the Android Central App

 

[Neroxnex]

Where are you getting the ringtones from? I knew someone that had this problem before. Sometimes varies on where you download it at.