Why aren't I able to restore Whatsapp backup in Moto G?

[AC Question]

not able to restore whatsapp backup in moto g

i am having the whole whatsapp folder from my previous phone but when i paste the folder in moto g and install whatsapp it is not able to detect the file.whats the situation for this.

 

[Javier P]

Re: not able to restore whatsapp backup in moto g

Take a look at this WhatsApp help page.

https://www.whatsapp.com/faq/en/android/20902622