Why can't I change my incoming ringtone on my LG V10

[Ben Chilwell]

I have set the incoming ringtone on my phone using the menu. The menu shows the ringtone that I selected for incoming calls. But when I receive a call, the old ringtone is used. The s/w version is up to date.

 

[B. Diddy]

Welcome to Android Central! Is this a custom ringtone, or one of the preinstalled tones? If it's custom, is it saved to the SD card or Internal Storage?