why cant i download videos from my phone to my computer

[debby sue]

hi there -- I have a Samsung Galaxy S5 -- I'm in the MTP mode and can load pictures to my computer with no troubles butttttttttt it won't let me download videos from my phone to the computer -- it gets to one and stalls -- and it wont get past it -- please help thank you

 

[Rukbat]

Asking more times won't change anything.

Are you connecting the phone directly to the computer, or are you connecting it to a USB huv?