Why does it take so long for apps to install on my S6?

[Peter Asaro]

It takes forever for applications downloaded from Google Play to install. One app took over 1 hour to install. This is unacceptable. I have high speed internet access with a high speed dual band wireless Netgear R6 200 smart router. Anyone else experiencing this issue?

 

[jcp007]

Try rebooting the modem then the router. Also, call your ISP to see if there are network related issues.

 

[IAmSixNine]

Doesnt matter how fast your ISP or your smart router is if google has an issue pushing it to you.
Watch your progress on updates. Ive often had apps that hang and just say Downloading with no progress for several minutes. I stop them, wait and then update them again and that usually solves the problem for me.
OR
are you saying they are downloaded and the Installing part is taking an hour? IF thats the case then it has nothing to do with your internet as its already on your phone and installing. Now its all on your handset and maybe an issue there.

 

[SPComicsReview]

My s6 has the same issue. Very slow. It's the download that's slow. At first it wouldn't start at all. I was downloading on the S6 and to check if it was my modem I installed something at the same time with my S4. The S4 was much faster. Can't find the root of the problem.

 

[GolferChris68]

Doesnt matter how fast your ISP or your smart router is if google has an issue pushing it to you.
Watch your progress on updates. Ive often had apps that hang and just say Downloading with no progress for several minutes. I stop them, wait and then update them again and that usually solves the problem for me.
OR
are you saying they are downloaded and the Installing part is taking an hour? IF thats the case then it has nothing to do with your internet as its already on your phone and installing. Now its all on your handset and maybe an issue there.

Had the same issue (that I highlighted in bold) on my Note 4 and S6. I think that's just how Google Play is now. Not an issue with the S6.

 

[droidguy1964]

Doesnt matter how fast your ISP or your smart router is if google has an issue pushing it to you.
Watch your progress on updates. Ive often had apps that hang and just say Downloading with no progress for several minutes. I stop them, wait and then update them again and that usually solves the problem for me.
OR
are you saying they are downloaded and the Installing part is taking an hour? IF thats the case then it has nothing to do with your internet as its already on your phone and installing. Now its all on your handset and maybe an issue there.

This is your answer OP.

Posted via the Android Central App

 

[jcp007]

Could it also be a network issue? We need more information from the OP? It shouldn't be taking that long. I downloaded dozens of apps when I set up my GS6 on AT&T and that didn't take any where remotely close to an hour, some wifi and some over the carrier network.

 

[Peter Asaro]

Your right it doesn't matter about the ISP or router. Even at work it takes for ever. I'm assuming it's the download that is taking so long. I'm used to my Droid Razr Maxx HD and the status bar showed the app as downloading. The S6 just shows a green progressing line scrolling across the screen for the app. I believe the the word installing shows up when it is installing. Back to my old phone (Droid Razr MAxx) apps would download and install in less than a minute for most. Why does Google have a issue pushing to my Samsung and no problem pushing it to my Motorola?

 

[Peter Asaro]

I thought it was a network problem at first. But even at work on their network it was slow. It looks like it's the downloading that is taking so long. I'm downloading a new app as we speak and trying to monitor how long it takes to install compared to download the app itself. My old Droid Razr Maxx HD would take less than a minute for most apps to download and install... 13 minutes into receiving this new app... and it still seems to be downloading. WTH???

 

[Peter Asaro]

I just got off the phone with Verizon tech support level 2 and they fixed the problem. They had to reset some network settings for my phone from their end. But prior to that they had me go to the Application Manager and scroll down to the Google Play Store and Google + apps and select and clear out the data and cache. Then he did the resets and had me reset my phone (Power off and then back on). Went to the Play store and downloaded an app and it took less than a minute to download and install.... Yea!!! And it now shows up on the status bar at the top of the screen that it is downloading and then installing. Were back in business!

 

[Marshall Farrier]

I'm having the same problem but am unfortunately not on Verizon. A temporary fix is this: Restart the phone while the install attempt is spinning with no progress message. This issue happens for me consistently. I can't install even the most basic apps without restarting. But as soon as I restart, the phone shows that there is progress and the app is almost immediately installed. So:

1) It clearly isn't a connection issue.
2) It is clearly a bug in the Galaxy S6.

Hopefully someone will see this thread and start working on a system update that truly resolves this extremely annoying bug.

 

[jcp007]

I just got off the phone with Verizon tech support level 2 and they fixed the problem. They had to reset some network settings for my phone from their end. But prior to that they had me go to the Application Manager and scroll down to the Google Play Store and Google + apps and select and clear out the data and cache. Then he did the resets and had me reset my phone (Power off and then back on). Went to the Play store and downloaded an app and it took less than a minute to download and install.... Yea!!! And it now shows up on the status bar at the top of the screen that it is downloading and then installing. Were back in business!

Glad tech support was able to help. Beats banging your head and struggling. Depending upon the number and/or size of the apps, sometimes it is better to do on a your home network.

 

[jcp007]

I'm having the same problem but am unfortunately not on Verizon. A temporary fix is this: Restart the phone while the install attempt is spinning with no progress message. This issue happens for me consistently. I can't install even the most basic apps without restarting. But as soon as I restart, the phone shows that there is progress and the app is almost immediately installed. So:

1) It clearly isn't a connection issue.
2) It is clearly a bug in the Galaxy S6.

Hopefully someone will see this thread and start working on a system update that truly resolves this extremely annoying bug.

Have you tried clearing the app cache in Settings, cleared the cache partition, and as a last resort, a device reset? It could be that you have a lemon.

 

[KRW1]

I had the same issue downloading apps from the play store. I cleared the cache on the Play Store App and rebooted. I tried downloading apps again and it works normally now, thanks everyone for the heads up on this.

 

[mwandrus]

Peter,
Thanks for the heads up. I was working this issue for 45 mins before I saw your fix. I had a single app held up for more than 35 mins. After I cleared Google play out = 5 second download/install.

Mike

 

[squick55]

I just came across this thread in a search because I have a note edge and yesterday I noticed I was having the problem with the extreme slow down of app installs. I've tried all the tricks mentioned in this thread and still having issues. I believe it's something to do with the Lollipop update. II havean alarm app that the 97% of the alarms I set won't actually go off at the set times, but a few do. It's so weird.

So does anyone have any more thoughts as to how I can fix the app download/install issue? I've gone into recovery and cleared the cache partition, deleted data for Google playstore app and cleared cache. Also, the phone send to be running much slower and very large as well.

Thanks

 

[arduinovideos]

Hopefully this will help a few who are still struggling on this, and save you from having to call support or do a reset on your phone...

I have a Verizon Galaxy S4, and for me it turned out to be a queue of auto-updating apps in the background was the issue. I'm assuming the others who cleared their cache had the issue resolved because the background updates were no longer running.

Depending on your settings, you might have auto-updates set to trigger once you are on a wifi connection for example. So in the background there are other applications trying to install or update themselves first, and only until they are all done will the app you want to install get a turn. This would cause it to hang on the "Installing" screen, not the downloading screen.

If your experiencing issues on the "Downloading" part, that would be a network issue with your mobile carrier (or wifi if you have your phone established to an active wifi connection). So to be extra clear, if it's hanging on the "Downloading" part, you may need to call your phone or internet provider for more assistance. If it's hanging on "Installing", then read on...

You can address the "Installing" issue by going into your Google Play settings menu (might look like an icon with three bars next to the Play search menu depending on your phone). From there your phone will present a menu and you will want to look for something called "My Apps". The menu name may be different in future/previous versions of Google Play, so just poke around until you find what you're looking for. In there, you will be able to see if you have a pile of other apps currently attempting to download updates or installs. Either cancel the pending downloads and once again manually install your new app, or just let it go through the updating app queue until it gets to the new app you want to install.

Good luck!

 

[Shanieka Harris]

I just got off the phone with Verizon tech support level 2 and they fixed the problem. They had to reset some network settings for my phone from their end. But prior to that they had me go to the Application Manager and scroll down to the Google Play Store and Google + apps and select and clear out the data and cache. Then he did the resets and had me reset my phone (Power off and then back on). Went to the Play store and downloaded an app and it took less than a minute to download and install.... Yea!!! And it now shows up on the status bar at the top of the screen that it is downloading and then installing. Were back in business!

Thanks!

 

[JasonCarbo]

I have the same problem no with both the S4 and the S5. These phone are absolute crap it worked great for bout a week now hours to download anything! HORRIBLE! After this phone I will never purchase another android product again!

 

[wrecklass]

Interesting I hadn't thought about people who only update on wifi and having a lot of updates piled up. I'm on Sprint so I have updates on even when on mobile network. Advantage of having unlimited that is unlimited.

My phone upgraded a couple of large apps tonight and it took about 2 minutes. So I'm guessing that having to wait to do downloads on wifi is part of the issue for some people.

--
Should there be smoke coming out of my cpu?