why does my Galaxy S7 edge says " Connected, but no Internet"

[Pat Peter]

My Galaxy S7 edge is about a year old. lately, I've been experiencing problem connecting to certain WiFi. public WiFi to be specific. I have had help from the Samsung members site. The last I did was a factory reset including enabling all permissions to " captive portal login" still i have the same problem. The message I get is " Connected, but no Internet."
The agent from the help center asked for the security certificate from the WiFi provider. I'm not sure how that's going to help.
Any advise on this would be greatly appreciated.

 

[SpookDroid]

Can you open any webpages at all? If not, you might need to sign in to the Public WiFi before you can actually use it (you can connect, but until you open their login page or ToS acceptance page, you won't actually be able to use the network).

If your phone isn't prompting you for the page automatically, try opening any page on the Samsung Browser (try to avoid pages you have visited a lot in the past or 'secure' pages). This usually prompts the page to show up.

 

[Pat Peter]

Hi, yes they do have a sign in page. should I use my data to visit their web/login page?

 

[B. Diddy]

Welcome to Android Central! Moved from the Galaxy S forum (which is for the ancient original Galaxy S phone) to the S7 forum.

For public wi-fi networks that require you to log in on a welcome webpage, after connecting to the network, open your browser and then enter any URL (like nytimes.com). It should redirect you to the wi-fi network's login page.

 

[Pat Peter]

Hi, My problem is, not being able to connect to the network. How can I open their login page without internet?

 

[chanchan05]

The page is not on the internet. You can only access that page if you are on their wifi hotspot. My workplace wifi works the same way. You connect to the wifi, then open your browser. It should automatically bring up the sign in page. Then you need the user name and password for that supposedly public wifi to login and gain internet access.

 

[Pat Peter]

Thanks for the tip. I shall check this out next time I'm at the library

 

[Pat Peter]

just to let you know, in the past the WiFi has never brought me to the sign in page automatically. what should I do in that case.

 

[chanchan05]

Not sure in your case, but I've had that a couple of times, and trying to connect to bing.com actually pulled it up.

 

[B. Diddy]

Try also forgetting the wi-fi network in the wi-fi settings, then reconnect.

 

[Pat Peter]

connecting to My work place WiFi seems to have no trouble. As soon as I park, I see the sign in page.
Thanks anyways. I'll keep u posted of the outcome.

 

[Pat Peter]

I tried that many times. Didn't budge

 

[B. Diddy]

Are you certain those public wi-fi hotspots have active web connections? Not all public wi-fi hotspots do -- they might be faulty or outdated.

 

[Pat Peter]

This is happening at the public Library, which recently had a big system upgrade. I seem to be the only one having this trouble. wife's iPhone connects easy.

 

[Pat Peter]

Hi guys! sending this reply through the WiFi I had problem connecting.
Yes, I just had to go to my browser and type in the host name! got redirected to their log in page.
Sincerely thank all ur help and time u guys took to help someone in need. Thanks again

 

[Vajra727]

I found that when I I turned off web Security in McAfee my wifi worked fine again.