Why does my phone Keep crashing? Why do I keep getting the message process.andoroid.phone?

[AC Question]

Process android.phone keeps crashing, leaves me without data.

Hi. Process android.phone keeps crashing.when it happens, I see the sim indicator reset (no sim displayed, then resets to normal), except when it goes back, I have no mobile data.

The only way I can get mobile data back, is by rebooting the phone. Going into airplane mode and back doesn't help.

What can I do about this? I already performed a factory reset and nothing.

BlackBerry Priv, android 5.1.1

 

[lonestar1135]

Re: Process android.phone keeps crashing, leaves me without data.

Same issue here. Hopefully someone knows something

Posted via the Android Central App

 

[seangordon]

I know a couple of people had this issue and it was resolved with a device reset. I know it sucks but the reset seems to fix a lot of the issues. I did a full reset for heat and battery life issues and it improves both. Good luck

Posted via the Android Central App

 

[o4liberty]

Take a look at new apps you have installed they can sometimes be the source of crashes.

 

[DigitalVagabond]

Color me worried. The more apps and then more I use the Priv, the more random crashes that I'm seeing.

Posted via the Android Central App

 

[DigitalVagabond]

I'm seeing many crashes. They are random. Some days none. Other days upwards to 15.

The most common is "Google play services have stopped". Another is " messenger has stopped" I also see the same android.phone crash happen sometimes.

I'm worried that this may be part of a larger trend as we load u and start power using the Priv.

Anyone else seeing crashes or increasing amount of crashes?

Posted via the Android Central App

 

[aitt]

Delete cache and data in Google play services under you all tab in app setting.

Note: this will delete all data setting in several Google Apps that uses the play services like Wear and maps.

Reboot your phone and it should fix the issues. I have yet to have play services to crash, no issue's with messenger or not receiving MMS.

Don't know if it will fix the phone issues but I'll put my money on it.

Priv screen goes up.

 

[o4liberty]

Re: Process android.phone keeps crashing, leaves me without data.

Downloading certain apps can cause this issue

 

[RionDunn]

Re: Process android.phone keeps crashing, leaves me without data.

Wipe it, factory reset and setup as new phone.