Why does the ringtone volume of my Samsung S5 drop to zero?

[FearMor]

I have a Samsung Galaxy S5. (SM-G900F) running Android version 6.0.1. I set the ringtone to maximum volume which suits me well as I am hard of hearing. For no apparent reason, the ringtone volume drops down to zero without warning and I have missed some important calls. Please, can somebody tell me how to stop this happening?

 

[mustang7757]

Hi welcome!

You try safe mode?

 

[FearMor]

How do I get into safe mode? Pardon my ignorance. Will I have to leave it in safe mode perpetually thereafter?

 

[FearMor]

I have installed the app "Volume Lock Pro" but it has done no good.

 

[FearMor]

I have put it into safe mode; where do I go from there

 

[mustang7757]

I have put it into safe mode; where do I go from there

Just test it out there if it changes

 

[mustang7757]

Your using the default ringtones? Not 3rd party ?

 

[FearMor]

Yes, Mustang, I am using the default ringtones but I cannot really leave my phone in safe mode for ever more.

 

[mustang7757]

Yes, Mustang, I am using the default ringtones but I cannot really leave my phone in safe mode for ever more.

Ok , how long were you in it ? And did it happen?

 

[B. Diddy]

Do you have Blocking Mode/Do Not Disturb turned on, or perhaps it's scheduled to turn on at certain times? https://www.gottabemobile.com/how-to-use-galaxy-s5-blocking-mode-do-not-disturb/

 

[FearMor]

Hi, B. Diddy: No I do not have Blocking Mode turned on. When ring tone disappers, I go into Sounds and Notifications and find that the slider has gone back to the extreme left hand side. I then slide it to maximum and it works fine but then, for no reason, the slider goes back to the extreme left again and there is no ringtone. How can I persuade the ringtone slider to stay where I set it please?

 

[B. Diddy]

If you turn the volume back up by pressing the Volume Up button, does the volume immediately go down afterwards? If so, then the Volume Down button might be stuck in a pressed state (either physically or electronically).

 

[FearMor]

Hi, when I turn the volume up, it stays up and may stay up for several hours. Suddenly, and for no apparent reason, it drops down to zero. I only then find out that I have no ringtone when somebody calls me on my landline to ask why I am not answering my mobile. I then check and find that the volume bar on my S5 has receded to the maximum left position meaning I get no ringing. I can then move it up again and all's well till the next time.

 

[B. Diddy]

Do you ever plug in headphones that have a volume control button, or Bluetooth headphones?

 

[FearMor]

I have done neither as far as I am aware. Please, why should this be relevant?

 

[mustang7757]

Hi, when I turn the volume up, it stays up and may stay up for several hours. Suddenly, and for no apparent reason, it drops down to zero. I only then find out that I have no ringtone when somebody calls me on my landline to ask why I am not answering my mobile. I then check and find that the volume bar on my S5 has receded to the maximum left position meaning I get no ringing. I can then move it up again and all's well till the next time.

If this happens after several hours be hard to find the issue, you can try factory reset .

 

[B. Diddy]

I have done neither as far as I am aware. Please, why should this be relevant?

Just wondering if the headphone volume control might have caused the system volume to go down, either because of accidental button presses on the headphone volume button, or because of a glitch with the headphone jack connection.

 

[FearMor]

Dear Mustang: I am very reluctant to do a factory reset as I shall lose all the data on my phone.

 

[mustang7757]

Dear Mustang: I am very reluctant to do a factory reset as I shall lose all the data on my phone.

I understand, can back them up though and reinstall again.