why does verizon choose to be so silent?

[tx_tuff]

I tried a rezound today, and i'm taking it back tomorrow. Kind of a disappointing phone...back to waiting for the nexus

I read somewhere on the forum today that the restocking fee for the Rezound is $135 instead of $35 because of the Beats headphones. Let us know if this is true when you return it.

 

[nemov]

If it didn't pass the testing. They are not going to come out and say the phone is having problems! They want to sell them as soon as they hit the stores (or online) and don't want people second guessing about buying a phone with problems. Keep in mind the general public will not hear about the problems and rumors we are hearing, and there is more general public then there is of us!

Every solid source out there is saying the phone isn't being held up for testing.

 

[MrSmith317]

I think a lot of you are missing the point. Technically, they haven't missed a date. But clearly it wasn't the collective will of Google/Samsung/VZW to make all that hoopla about the Galaxy Nexus back in OCTOBER and then sit on their hands for a 6-7 weeks before releasing it. There's just no way that was the collective intention. While they haven't missed an official date, it's undeniable that VZW botched this, and have generated a good bit of negative will among their partners and their customers. To let them off on a technicality is stupid. This is not how a phone is released, and yes we all need to chill the hell out and remember that it's just a phone, but that doesn't change the fact that VZW screwed up and as a company doesn't give a rats ass about how you feel. They are a corporate machine, a company with basically no face, that is pretty excellent at building networks but pretty awful at understanding their customers and creating good will. Yes, you're a first adopter, a geek, a hardcore android enthusiast even, but that means VZW should be trying to please you MOST, not least of all. In the end, they will continue to succeed because of the type of market mobile communications is (an oligopoly). There's simply no way for a newcomer to trounce them by way of amazing customer service or customer experience, because there's no possible way for them to build the infrastructure they'd need to compete (unless their name is... Google).

Holy good god bro....First Verizon hasn't botched anything. This is a business plan executed by a business giant. Yes they could stand to throw out more info, isn't that what twitter is for? Still they have in no way shape or form botched a launch or screwed partners in any way. Samsung has already confirmed this.

To the customer point, this has been Verizon since before they were Verizon. The original Bell and it's subsequent splinters were faceless giants as well. Giant companies aren't in the business of customer service...(looking at you Google)...they're in the business of doing business. Quite honestly Verizon is very good at that. As a good business they understand that catering to the masses will allow their business to succeed. Pandering to a small subset of users is why entire niche markets fail, leaving one company to live high on the hog and zero points of entry into that market.

I guess this was a long in the tooth way of saying there is no way that this is anything other than intended business as usual for Google, Samsung, and most importantly Verizon.

 

[qnet]

What really has bothered me is, not so much a lack of release date (although that does bother me). It's the lack of information period. It was a long time before we were even sure of the exact specs of the U.S. Verizon model. I blame this on Google & Samsung. I don't understand why they couldn't just give out this info at the original announcement.

 

[philly]

they are running a business.. they havent announced a release date so they dont have to quell any fires that were started by random forum users own impatience.

they dont have to rush themselves or change their plans simply because some people on the internet decided they need to.

 

[STC09]

Holy good god bro....First Verizon hasn't botched anything. This is a business plan executed by a business giant. Yes they could stand to throw out more info, isn't that what twitter is for? Still they have in no way shape or form botched a launch or screwed partners in any way. Samsung has already confirmed this.

Could you point me to a source on that?

From where I'm sitting, VZW has completely wasted the marketing momentum from the ICS/GN launch which had gained a great deal of traction internationally. The next part may have been unforeseeable but they also failed Google on capitalizing on the disappointment with the iPhone 4S.

Finally, they have failed to release the product in time for Black Friday, the most important marketing window of the year. Unless there are technical issues, I don't see how that's not a failure by almost any marketing standard.

 

[philly]

uh.. they dont need every phone released before black friday.. its not like they dont have phones for sale.. phones are released throughout the year.. they arent losing any business by not getting this rushed out the door before black friday.

and google coincided their announcement with apples announcement.. that doesnt mean the phone was ready.. it just released like 3 days ago internationally.. google announced the phone to blunt some of the iphone 5's possible hype.

this forum is to much.

 

[qnet]

uh.. they dont need every phone released before black friday.. its not like they dont have phones for sale.. phones are released throughout the year.. they arent losing any business by not getting this rushed out the door before black friday.

and google coincided their announcement with apples announcement.. that doesnt mean the phone was ready.. it just released like 3 days ago internationally.. google announced the phone to blunt some of the iphone 5's possible hype.

this forum is to much.

I'm sorry but, it's still a bad move by them IMO. If it wasn't ready, they shouldn't have announced it until it was. It only makes them look worse.

 

[philly]

it wasnt verizon that announced it. it was google.. you do realize that verizon also sells the iphone right?

Verizon threw us a bone and said we will sell the galaxy nexus before the end of the year... and the 250 conspiracy theroies I've heard since then are just sad.

 

[qnet]

it wasnt verizon that announced it. it was google.. you do realize that verizon also sells the iphone right?

Verizon threw us a bone and said we will sell the galaxy nexus before the end of the year... and the 250 conspiracy theroies I've heard since then are just sad.

I realize that. I was just responding to your statement that it wasn't ready. I assumed you were responding to me, when I mentioned that Google & Samsung were basically vague about the specs of the U.S. model.

I went off on a tangent from the original thread so, I guess that's my fault.

 

[FishPharm]

Verizon is choosing to remain silent on this phone and its launch because of all the free publicity its getting....they really don't need to advertise. The last time I walked in to a verizon store the sales guy told me they had a lot of people asking about the GN.

 

[STC09]

uh.. they dont need every phone released before black friday.. its not like they dont have phones for sale.. phones are released throughout the year.. they arent losing any business by not getting this rushed out the door before black friday.

You're looking at it from VZW's POV, not the other stakeholders'. Based on what info is in the public sphere, I think a good case can be made that it's a fiasco from Google's, possibly Samsung's, and definitely many consumers' points of view.

and google coincided their announcement with apples announcement.. that doesnt mean the phone was ready.. it just released like 3 days ago internationally.. google announced the phone to blunt some of the iphone 5's possible hype.

Debatable, especially considering the delayed Apple launch and the early rumors that had the GN launching in the late Fall.

 

[nemov]

You're looking at it from VZW's POV, not the other stakeholders'. Based on what info is in the public sphere, I think a good case can be made that it's a fiasco from Google's, possibly Samsung's, and definitely many consumers' points of view.


Debatable, especially considering the delayed Apple launch and the early rumors that had the GN launching in the late Fall.

The Nexus vs. iPhone stuff is just fanboy nonsense anyway. Google was preparing the device for a late October/early November launch. Followed by an international mid-November release.

It appears from the sources close to this thing that there was some major communication problems between VZW/Samsung/Google in late October. That ended with a Friday afterthought press release by VZW.

When a major corporation release a press release late on a Friday you can take it to the bank they've decided they don't like the device and they're trying to minimize its impact.

 

[VickMackey#AC]

This forum has the most crying and circle-jerking I've ever seen about ANYTHING..

 

[qnet]

When a major corporation release a press release late on a Friday you can take it to the bank they've decided they don't like the device and they're trying to minimize its impact.

That's how I viewed it. I've never seen a device announced so obscurely. I didn't even know VZW had announced the GN until I came here and, followed a link posted. This link, to the Verizon news page is not a easy find and, not something the average consumer would even search for.

The whole thing is just strange and, I will be glad when it's all over and, I finally have the phone in my possession.

 

[Dovahkiin]

This forum has the most crying and circle-jerking I've ever seen about ANYTHING..

Delete

 

[STC09]

It appears from the sources close to this thing that there was some major communication problems between VZW/Samsung/Google in late October.

Are there any specifics on that?

+1 on the late Friday announcement observation.

 

[kashabrown]

I tried a rezound today, and i'm taking it back tomorrow. Kind of a disappointing phone...back to waiting for the nexus

Stopped by a Corp. store and played with the Rezound. Nice screen with the same old same old from HTC....I'll pass.

 

[Dovahkiin]

Stopped by a Corp. store and played with the Rezound. Nice screen with the same old same old from HTC....I'll pass.

Yeah. Same ol' 1.5 ghz cpu and same ol' 1 gb ram. Same ol' beats earbuds and same ol' highest quality screen among smartphones.
Yeah, same ol' from HTC. Try not letting your bias break your fingers as you mash at the keyboard.
The only thing Nexus has going for it is ICS and Google support. That's it. Everything else has been done (save for the screen).

 

[nemov]

Are there any specifics on that?

Not really... Panda/P3Droid/Phil have all made comments about the love triangle between Verizon/Samsung/Google as this phone progressed.

Yeah. Same ol' 1.5 ghz cpu and same ol' 1 gb ram. Same ol' beats earbuds and same ol' highest quality screen among smartphones.
Yeah, same ol' from HTC. Try not letting your bias break your fingers as you mash at the keyboard.
The only thing Nexus has going for it is ICS and Google support. That's it. Everything else has been done (save for the screen).

Better specs don't necessarily mean better phones. Or maybe the Bionic was the master of all Droids.