why I can't unlock a locked NOTE in samsung notes

[Android Central Question]

I have an old J3 with Samsung Notes app. One of the notes I set up to have a 4 digit pin to unlock it. This has worked for months and now it wont. I can't open this file. I changed the password per Samsung notes instructions to unlock a locked file and that didn't work. I changed my samsung account password and it was successful but it did not unlock the locked file. Anyone have any ideas how to get into my locked note?

 

[mustang7757]

Try clear cache then force stop notes app

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! How old is this J3? I wonder if Samsung simply stopped supporting that version of their Notes app.