why i have some kind of an message icon (like a cloud with 3 dots) on my screen

[Daniel6776]

i have this thing for like a max. 20 days and even now that i reset my phone to fabric settings it doesnt disapear (am using a samsung s7). Please i will be very thankfull if somebody help me!

 

[SpookDroid]

Can you share a picture of what you're seeing? Is it on the notification bar? If so, can you long press it and see the information for the app causing it? Does it show anywhere else? Does it come with any kind of system message? If you run your phone in Safe Mode, does it show there too? (If it doesn't, it's a 3rd party app, most likely)

 

[Daniel6776]

No when i try to screenshot it, it dissapear and it is a little bit above the phone(for calling) icon

 

[SpookDroid]

Have you checked your phone history? Any missed calls or pending voicemails there?

 

[Daniel6776]

But i can try to film my screen with another phone it thats gonna help....

 

[SpookDroid]

It might, at least to see exactly what you're seeing. I'd try the Safe Mode too to see if that makes it go away.

 

[Daniel6776]

 

[Daniel6776]

It is almost invisible but you can see it right?

 

[SpookDroid]

I can. Do you have any messaging apps that support 'chat heads' or 'floating notifications'? Or any 'quick access' options active on your phone (although that option usually looks like just a circle with three dots)? If you tap it, does it show anything?

Does it really disappear when you're using another app or you can still see it? It might be burn-in from an app icon (and that would show as a shadow over anything that's displayed on that area of the screen, even if you boot up into safe mode or recovery)

 

[Daniel6776]

it doesn't disapear everywhere i go it's there

 

[Daniel6776]

and how hard i tap it it doesn't do anything....

 

[SpookDroid]

Sounds a lot like burn in. If you are looking at a picture (white background would make it better to see), and you rotate the phone so the picture rotates as well (make sure you have auto-rotation turned on), does the icon rotate or it stays in the same spot and looking sideways? If the latter, then it does sound like it's burn-in on your screen. Some apps claim to help by cycling a bunch of colors and images through the spot to try to 'clear' it but can't say for certain if that'd help.

 

[Daniel6776]

yeah saddly but when i rotate the screen the icon stays on the exact same spot

 

[Daniel6776]

any help how to cover it....

 

[SpookDroid]

Yup, most definitely burn-in. try playing a video with lots of movement or an app from the play store and see if that helps clear or at least reduce it.

 

[Daniel6776]

wait....it is possible to get rid of a burn in?

 

[SpookDroid]

In some cases, if the individual pixels aren't damaged. Cycling through colors and brightness changes might help bring them back to their original state or at least reduce the burn-in, but it's not a guarantee.

 

[Daniel6776]

i will try but how is that even possible because i never had a app that icon is there...?

 

[Daniel6776]

and the only thing with a lot of colors that came to my head right now is the clips for showing amoled displays is this what you mean?

 

[SpookDroid]

yeah but you'd have to play that for a loooong time... that's why those apps are better, because they just show a very rapid succession of colors and hues and brightness changes rapidly, something you wouldn't get 'naturally' from a normal video.