Why I took back my AT&T One X

[TroyBoy30]

i had the gnex it did the same thing. maybe they are running custom roms however i am no expert as i have only had 3 android phones (inspire, gnex, and now the HOX) so i am not qualified i guess i just know the deal works for me but you did pay for it and you should be 100% happy with the functionality of the device hope they get it fixed if it is a problem or maybe someone on xda has a rom that changes the way its handled.

interesting cause my completely stock gnex doesn't do that!

 

[taft]

And that is what is wrong with everyone today and their phones.
So, just bought my $500 computer, it works perfectly from day 1.
Just bought my $300 tunner for my truck, it works from day 1.
My new TV, which has software, works
The list goes on forever....except I SHOULDN'T"T expect the same of my phone? Really?

Of course we should expect things to work perfectly. If we were to let companies get away with giving us buggy/broken products, there would be little incentive for companies to try for a perfect release on day 1. At the same time, however, we live in the real world. We should demand perfect products, but we sure the hell shouldn't be surprised if we don't get them.

Do you understand just how difficult it is to release things like these phones? While you may have bought things that worked perfectly from day 1 (although I'm not gonna let you get away with saying your computer worked perfect from day 1...), tech products are notorious for having issues. These are not simple devices; we live our increasingly complex lives through these devices.

What we should expect, beyond perfect releases, is that if something doesn't work it will be fixed by the manufacturer. HTC didn't get a perfect release with this phone, just like Apple, just like Samsung, just like Motorola, just like Sony, just like Microsoft, just like every tech company releasing a widely used product, but HTC is fixing the issues.

So now, if you are returning your phone because you have issues on launch day, or issues that haven't been fixed very soon after launch, I will leave you with some advice. Don't buy a phone soon after launch, especially if you lack the patience to deal with early release issues. The year is 2012, and as much as movies and science documentaries lead us to believe we are right around the corner from living some utopian-fantasy future where we have perfected everything, we are still very much living in a world where cars get recalled en masse, planes crash, oil rigs explode, and, god forbid, phones ship with software issues.

 

[mgfjd12]

HTC responded my letter and this is my answer back to them.

David,
I appreciate your response on these issues. Even if I decide not to keep the phone, I think it is great HTC tries to help and provide customer service. I am a first time HTC user and I am trying to learn about the phone.

Multitasking:
HTC One X issue breaks Android multi-tasking
http://www.androidcentral.com/multit...its-customized
http://forum.xda-developers.com/show....php?t=1646409
HTC One X multitasking issue: One X denies ICS’ multitasking claims | Northern Voices Online: NVO News Blog

I have done the same testing with my Samsung Captivate CM9, Samsung Galaxy II, Sprint Galaxy Nexus and they all can handle the android multitasking with no issues.
Personally my problems with the AT&T HTC phone are:
I am a mountain biker and road cycling. I use Runkeeper to track my workouts but during rides I stop to take pictures, send a mms, take a phone call and return to my ride. The HTC phone restarts Runkeeper losing my workout information. I have never had a problem with the Samsungs.
I handle office e-mails and quick office documents on the go. I copy data from quick office and paste the info in a text message. back to quick office for more data to copy but returning to the text message app, my previous info is gone because the application has been restarted. I have never had a problem with the Samsung Phones.
When I play games, going back to the home screen to send a text and trying to go back to the game. The game is re-started. My Samsung phones return to the game from my last move. No application re-starting.
One of the biggest selling point for the HTC ONE X is the 1gb memory capacity why isn't properly use?

Camera:
The picture quality is good but not great. I have to use auto enhanced from the gallery to make the pictures look good. I have to disable sharpness because it is too high. I have played with all the camera settings but still I don't get great pictures.
I usually take pictures during my mountain bike expeditions. When I take pictures of others bikers moving, the camera has a lot issues focusing and most of the time my pictures are blurry. The camera focus is great when no one is moving or objects in static position.
I have downloaded the vignette application from the market and the settings in the app somehow take better quality pictures than the built in software. Auto enhanced does minimal changes to the pictures when using Vignette, the pictures just look great.

Front face Camera:
You can not change any setting while doing Google hangout or Skype. In medium light situations, the IPhone front face camera during Google hangout, Skype the face is clearly visible; on the other hand, the HTC One X is dark no face at all.

We blinks

My Samsung android phones recognize links associated with apps in the phone. For example;
If a website has YouTube link video. The phone would ask me if I want to open the video in the browser or the YouTube application.
If a website has a link to an address by Google. The phone would ask me to open directions in the browser or the Google Maps app.
The same happens for play store, foursquare,etc.
HTC phones cannot read any links and it is frustrating.

Games

I agree it is not your fault but HTC needs to partner with top game developer companies to have games compatible ready to go from day one. Why? it is frustrating to show my Iphone friends my new phone and tell them I cannot play any of the top games waiting for compatibility. it is frustrating for me because I have paid top dollars for the phone and the games and I can not play them.

Phone Rebooting
I switched the Sense live wallpaper and the phone is back to normal.

Network
AT&T radio I agree it is out of your control.

Network settings phone
AT&T HTC One X needs a toggle 2G and 3G just like the phone versions outside USA. The reason is sometimes the 3G network is not properly performing during events or football games and being able to fall back to 2G has been a great help.

Contact picture resolution:
The contact picture resolution from Google plus or phone the contact phone is too low. My Samsung Captivate with CM9 can do high contact resolution pictures from Google plus or from the contact phone.

Memory lagging.

When going back to send a text ( I swipe)the keyboard takes a few seconds to be ready, it is not bad but it is there. It should be non-existent or at least similar to the Samsung Galaxy S II. Clearing the cache would only temporary solve the problem.

David I hope this information helps to improve the software. Please focus on the multitasking issue because I would be forced to return the phone if I can't perform simple recreational or office activities on the phone.

Thanks

 

[AnonymousUser]

For those wanting a way to turn the screen on (& perhaps off) without having to press the power button, much like myself, I recommend a couple of apps.

* Tilt & Read: This uses a simple position to turn the screen on, once the phone is in the correct position.

* Screen Lock Pro: This makes the Android phone similar to a Blackberry. If set correctly, it uses the proximity sensor to awake the phone & when covered, turns the screen off. So, if it's in a leather holster (or upside down on a flat surface), the screen will turn off until the light hits the proximity sensor again.

I use both apps at the same time, because my power buttons usually get worn out, & both are great apps. I hardly notice much battery drain on my HTC Vivid (which is about a day & a half to 2 days between charges), nor on my HTC Amaze.

Hope this helps someone.

 

[varsityhacker]

How are people getting this insane sort of battery life??? I unplug my phone at 6am and I'm down past 50% by the time it's 5pm. Granted, I'm still new to the phone (got it last Tuesday) but I was expecting the device to last longer than my Nexus One but it's not the case at this point in time.

Sent from my HTC One X using Android Central Forums

Here is the screen shot.

 

[mgfjd12]

Thank you for taking the time to reply. You made very good points that there are some apps that still have to be programmed to take advantage of android 4.0 and some apps are designed to reload every time, but there is definitely still a problem with the One X's multitasking. When you compare the One X side-by-side with a Galaxy Nexus (which also has Android 4.0) switching/multitasking to another app loads it fine on the Nexus but on the One X it will force it to totally reload the app. Here is an excellent youtube video that demonstrates exactly what I'm talking about: HTC One X / ICS Multitasking Issue - YouTube The video shows a One X and Galaxy Nexus, both with android 4.0 and both with the same apps running. Switching between the browser and the Pulse app (which is made by Google and designed for android 4.0) works great on the Nexus but the One X will keep reloading everything. This should not happen because the One X has superior hardware in every way including 1 GB of ram. I am not being nitpicking and I would try to just live with this issue but this problem has huge effects on daily use of the phone. Many times, streaming radio apps will stop playing after some time because the background task is killed. Some times alarm clock apps will not go off because they are killed. I load up my banking app, switch to the calculator and stocks app, go back and I am logged out of the bank app. I start typing an email, switch over to the browser and calendar, go back and the email app reloads, losing my entire email that I started typing. I put a game on pause to answer a phone call, go back it reloads from the beginning, losing all of my progress. All of these scenarios work fine on other android phones even though they have less memory then the One X! This is not an issue just because apps have to be reprogrammed for android 4.0 as demonstrated in the video with the Galaxy Nexus. I think this is a beautiful phone and a really hope this issue can be fixed with a future update, looking forward to your response. Thank you

 

[sniffs]

PS. that's not a Galaxy Nexus, that's a Windows Phone in that video.

 

[Droid800]

interesting cause my completely stock gnex doesn't do that!

Pay closer attention, because it most certainly does. (Especially in the browser)

Sent from my Galaxy Nexus using Tapatalk 2

 

[sniffs]

Does anyone know how exactly this "bug" affects background services?

Does it kill Skype? Voxer? Steam? I see it signs out of Google Talk for some people, so does this mean that it's effectively killing pretty much anything it wants?

Is this killing the push notification service for these apps?

 

[freebird2k]

Seems like I'm reviving an old thread but FYI Samsung's Galaxy S3 is experiencing the same symptoms... I haven't run through the gamut of scenarios but games certainly reload when switching between apps..

My ancient 2yr old blackberry did a better job multitasking... What gives?!?!?\


ps. Same happens if the screen locks, let's say you get busy on the phone for a few minutes while having a game open - unlocking the screen reloads the game.

 

[gravage]

Seems like I'm reviving an old thread but FYI Samsung's Galaxy S3 is experiencing the same symptoms... I haven't run through the gamut of scenarios but games certainly reload when switching between apps..

My ancient 2yr old blackberry did a better job multitasking... What gives?!?!?\


ps. Same happens if the screen locks, let's say you get busy on the phone for a few minutes while having a game open - unlocking the screen reloads the game.

I'm using the AT&T GS3 and I definitely don't have multitasking issues. The browser doesn't even refresh with multiple tabs open. It's 100X better than the One X in this regard.


Sent from my iPad using Tapatalk HD

 

[crackberrytraitor]

I'm using the AT&T GS3 and I definitely don't have multitasking issues. The browser doesn't even refresh with multiple tabs open. It's 100X better than the One X in this regard.


Sent from my iPad using Tapatalk HD

I've had games refresh which is something people were bemoaning the One X for.

Sent from my HTC One X using Android Central Forums