Why is my Note 4 freezing constantly?

[EminentLeague]

Note 4 Freezing Constantly

So I just made the switch from and Iphone 5 to the Note 4, and I am loving it. The only problem I am having though is that my Note keeps freezing at random times. For example I will have the phone locked, I will pull it out and hit either the power button or the home button so I can unlock it and start using it, and then it just freezes. Alot of the time what happens is the screen will go all the way onto the lowest brightness and then become unresponsive for about 10-20 seconds, then light up to a higher brightness (still being unresponsive) and then after about another 10 seconds it will work. Also sometimes I will be in an app and it will freeze. The place I encounter freezing the most is when I am at the home screen. It will just stop working then lock up and then the process I explained above will repeat. If anyone has any input on this problem or a solution please let me know. Thank you!

 

[Halofury]

Re: Note 4 Freezing Constantly

Might have a defective product, if it's constant... Take it back

From my Moto X

 

[Halofury]

Re: Note 4 Freezing Constantly

Or you can try and do a factory reset see if that works

From my Moto X

 

[GtoJon]

Re: Note 4 Freezing Constantly

I had some freezing & SD issues & Reset my VZ unit & did not help! I get a replacement next Monday

Cheers, Jon

 

[GalaxyOnyxWitch]

Re: Note 4 Freezing Constantly

Don't guess, don't wait. Exchange it.

 

[Tkbredx]

Re: Note 4 Freezing Constantly

Try a factory reset before you swap it out because that might be unnecessary.

 

[fragologist]

Re: Note 4 Freezing Constantly

Exchange it before your 2 weeks are up.

 

[maximalife]

Mines was doing the same exact thing for a couple days...i downloaded the app "Clean Master" and it didn't do it since.

Posted via the Android Central App

 

[skippyg]

Re: Note 4 Freezing Constantly

Sounds like youve got some apps that arent good quality and havent been updated in a very long time. I had an old app i used to use to download ringtones that caused similar behaviors.

Posted via the Android Central App

 

[EminentLeague]

Thanks, I just downloaded it. Hopefully it works

 

[gustavofreeman]

Re: Note 4 Freezing Constantly

My Note 4 was freezing up about every couple of days and it bothered me a lot. Sometimes it would respond again after a couple of minutes. Other times, I had to remove the battery to restart. One of my first thoughts was to just go ahead and exchange it but I decided to call Verizon technical support first. After waiting for what more than an hour to get to a technician, the tech asked me to clear the cache partition. Thank the heavens I did because I haven't had a freeze-up since then (about a couple of weeks now).

I don't remember the steps exactly but they're probably the same as the one here from T-Mobile.
...<I couldn't post the link because I'm a new member>... Please just Google for "note 4 wipe cache partition" to get the steps.

Good luck to anyone else who experiences this. I hope the above works for you.

 

[LaTuFu]

Clean Master is a requirement for any serious Android user, IMO. Many people claim that these type of apps aren't necessary but I won't use an Android without CM.

Do as you like with your device, but it is definitely not a necessity for Android.

 

[KunchokC]

Wipe Cache Partition - Samsung Galaxy Note® 4

-Ensure the device is powered off.
-Note If the device doesn't respond to input, remove then re-insert the battery.
-Press and hold the Volume Up button (located on the left edge near the top) and the Home button (located at the bottom in the middle).
-While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
-Select wipe cache partition.
-Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
-Select reboot system now.
-Note Option is highlighted, utilize the Power button to select.

 

[Ch Shoni]

I am using note4 suddenly my phone is consist freezing .I just download cleaner master and run the app after that my phone is working fine also fast as well thanks clean master.

 

[fantom305]

I donwloaded Clean Master but it didn't do anything for me ... so I uninstalled it .....

 

[javaNbooks]

I noticed mine was freezing a lot because of the automated updates. I turned them off, hopefully it will fix the problem.

 

[myhtcone]

I have a Galaxy samsung Note 4 never had problem before an week from now Facebook start freezing everything . i need helper too repair .
Thank you

 

[ihbsbA]

Yes, Facebook was causing my issues too, or so it seemed. The phone went into a boot loop when I tapped on Facebook.

 

[chellezap]

Re: Note 4 Freezing Constantly

So I just made the switch from and Iphone 5 to the Note 4, and I am loving it. The only problem I am having though is that my Note keeps freezing at random times. For example I will have the phone locked, I will pull it out and hit either the power button or the home button so I can unlock it and start using it, and then it just freezes. Alot of the time what happens is the screen will go all the way onto the lowest brightness and then become unresponsive for about 10-20 seconds, then light up to a higher brightness (still being unresponsive) and then after about another 10 seconds it will work. Also sometimes I will be in an app and it will freeze. The place I encounter freezing the most is when I am at the home screen. It will just stop working then lock up and then the process I explained above will repeat. If anyone has any input on this problem or a solution please let me know. Thank you!

 

[chellezap]

I had this same problem! Thanks to a very knowledgeable US Cellular rep, it's fixed. I had an old SD card, from a Samsung mesmerize. With the new phone udates, this causes your phone to freeze. So, simply take out your SD card, and your phone will stop freezing. When u go to buy a new one, get a class 10 or better. I hope this solves your problem!