Why is Software Update option missing on my Samsung Galaxy A9 device?

[AC Question]

I recently got this Samsung Galaxy A9 phone and it has the version 4.4.2. I want to update it but there's no option to update it anywhere in settings. It's missing in the "About Phone" tab.

 

[B. Diddy]

Welcome to Android Central! Did you get it new or used? Which carrier? If it's used, the previous owner may have rooted it and installed a custom ROM.

You could try using Samsung Kies or Samsung Smart Switch to check for system updates.

 

[echolas]

I recently got this phone and it's new. How do you check if it's rooted?

 

[B. Diddy]

Brand new from a retail store, or from an independent seller on eBay?

Use Root Checker to check the phone's root status.

 

[echolas]

It's new from a retail store. I just used that app and it looks like it's not rooted, since there's no root access and SU wasn't found. I noticed there's a "Custom build version" tab in the 'About phone' section though. Does that mean anything?

 

[anon(632115)]

What csc and baseband is on the phone. The A9 was launched with Lollipop, I believe, so I'm curious why KitKat is still on it. Do you have PC access? If so get Samsung Smart Switch installed and see if it recognises your device.

 

[IAmSixNine]

Can a mod move this to the samsung A9 forum and not the HTC One A9 forum.

 

[B. Diddy]

There's no Galaxy A9 forum, so moved to the More Samsung Phones forum.

 

[IAmSixNine]

Ah no Samsung A9 forum. I see.

 

[yeahizme]

What U.S. carrier would support the A9? I like the specs on this phone but I'm with Verizon and I know they don't support this phone