Question Why won’t my phone connect to Google Fi?

[groston]

I finished setting up my new phone, a OnePlus 12. I rooted it, installed apps, copied data from my old phone, restore the phone log/SMS history, etc. All is ready to go.

I then launched the Google Fi app. The first screen is headed ‘Set up using eSiM’ and I clicked 'Next'. The next screen reads ‘Can’t connect to Fi’ and when I clicked ‘Need more help’, I found that this was a T120 issue. I power cycled the phone, same issue, but my existing phone is on Google Fi with no issues.

What the heck is going on and, much more importantly, how can I address this issue?

 

[mustang7757]

Sounds like rooting might be blocking your Esim from activating with Google Fi because it checks the integrity of the system.

How did you root with Magisk ?

Probably check with XDA forum if there's a workaround.

Also have you tried a sim card ?

 

[Bkdodger1]

You might need to call the Carrier to provision the phone, it's possible it's on their end. I would also double check to make sure you have the latest app update for the Google FI app

 

[Laura Knotek]

Why did you root the phone?