Why won't my Moto G7 support contact downloads to my car?

[Martyn Lee]

I have just changed my car to a Jaguar F Pace 2021 MY. My phone a Moto G7 Power, running Android 10, paired without any problem, but in the car, I got the screen message " YOUR DEVICE DOES NOT SUPPORT CONTACT DOWNLOADS" I had a similar problem with this phone in my previous car a Range Rover Velar but the problem was solved when I installed the Bluetooth Phonebook app. This time, the app did not solve the problem. I am aware that the developers of the app had problems with Google and they recommend deleting the original app and re-installing it via Amazon Appstore. I've done this but it still won't allow the contacts to download.

Can anyone offer any advice, please?

 

[mustang7757]

Hi,
I've done that and sure enough, when it's connected by cable I get my contact list on the screen in the car. Unfortunately, when I disconnect the cable I lose the list. Is there any way I can download the contacts list and read it without being connected by cable?

I can move your question to AA forums ? Not familiar with setup AA in the car .

 

[B. Diddy]

These car systems work best when you're actively using Android Auto with your phone connected. I can't say for sure, but it's always possible for a car's firmware to have incompatibilities with some of the countless phones out there. Using the Android Auto interface ensures that you won't have problems with that.