Wife's Rezound won't take a charge anymore

[cmandd]

verizon never dropped their upgrade discount. They did implement a $30 upgrade fee, which some other carriers already have, and which are typically higher in other major carriers. Verizon was also the last major carrier to drop the one year contract.

I don't think verizon will ever drop upgrade discounts unless other carriers started to do it. Most likely, they will give you an option like tmo value plan which is cheaper than their regular plan but has no upgrade discount.

Verizon dropped the NE2 plan (50 or 100 off the discounted price of a phone) and killed 12 month upgrades. All for the right to carry the iPhone.

 

[cmandd]

This thread has gone way off course. We can always start a customer vs CS rant thread, but not here.
I would recommend reading some of this thread for an insight to the daily lives of customer facing positions: HoFo

 

[humpagardengnome]

I vaguely recall reading reports awhile back that VZ was toying w/ the idea of a trade in discount program on used devices. Anyone know if anything ever became of that? Did they axe implimentation? Haven't read anything else about it since then.

 

[cmandd]

I vaguely recall reading reports awhile back that VZ was toying w/ the idea of a trade in discount program on used devices. Anyone know if anything ever became of that? Did they axe implimentation? Haven't read anything else about it since then.

Only thing I've seen is www.vzw.com/tradein

 

[dpham00]

I vaguely recall reading reports awhile back that VZ was toying w/ the idea of a trade in discount program on used devices. Anyone know if anything ever became of that? Did they axe implimentation? Haven't read anything else about it since then.

Yes, they do offer it. They will give you $133 for a rezound in working order. You are better off selling it on ebay or cl.


.

 

[MrSmith317]

Yes, they do offer it. They will give you $133 for a rezound in working order. You are better off selling it on ebay or cl.


.

How much will they give you for it in November of 2013 though..that's the question. I know I won't have this phone by then anyway but I'm sure most people don't want to hear that Verizon is going to offer them $25 for their phones.

 

[dpham00]

How much will they give you for it in November of 2013 though..that's the question. I know I won't have this phone by then anyway but I'm sure most people don't want to hear that Verizon is going to offer them $25 for their phones.

2 year contracts can upgrade in 20 months so July 13. But yeah, I am sure it will go down quite a bit, especially when quad cores come out. The thunderbolt is at $66 right now and it has only been out 14 months.

 

[Vance14]

cmandd, (just back from the weekend), I completely see where you are coming from, and normally I would agree. But I am a regular customer, I am in there all the time buying new phones for our business and home use over the years, I know many of the reps by name, and I have NEVER complained about a phone issue. I have worked out many minor issues with various reps and always in a pleasant and reasonable manner.

When my daughter dropped her Thunderbolt and cracked the screen, I took it in to see if they had any suggestions for manually fixing it, but decided in the end just to buy her a new Maxx since she was due for an upgrade anyway. It never even occurred to me to try to pressure them into replacing it. That was something she did to the phone.

So, when I told the manager that there was a problem from the beginning (I remember now that from day one she had to figure out how to prop up the phone while charging to make a good connection, I figured it was a bad cord and meant to get her a new one, but forgot about it), I actually DID expect them to believe me and just accept that fact as true. Whether that would mean anything legally since it had been three months, I don't know, but I did expect them to just accept that as a fact and then bend over backwards to see how they could resolve the issue to our benefit. If the manager had taken that approach, seemed truly concerned and regretful that they had sold us a defective product, etc, I would have had an ENTIRELY different reaction, even if the end result was the same.

I was dealing with someone new and, unfortunately, someone in charge. The rest of the regular reps seemed very uncomfortable. She dug in her heels immediately, got very defensive and dismissive and had no interest in helping the customer get the best possible outcome.

We will be getting the phone in today, and I do wish I had asked whether it would be refurbished or new one. I guess we will see.

 

[MrSmith317]

2 year contracts can upgrade in 20 months so July 13. But yeah, I am sure it will go down quite a bit, especially when quad cores come out. The thunderbolt is at $66 right now and it has only been out 14 months.

Verizon also didn't try to ditch the thunderbolt like they did with the Rezound. I'm probably not even going to sell mine when I trade up later this year. I'm probably going to keep it as a PMP or give it to one of my kids.

 

[dpham00]

Verizon also didn't try to ditch the thunderbolt like they did with the Rezound. I'm probably not even going to sell mine when I trade up later this year. I'm probably going to keep it as a PMP or give it to one of my kids.

I plan to keep it as a spare phone for when I travel internationally or in case my new phone goes bad. The rezound is usable and will be usable for some time especially for basic stuff like email and browsing,and music player which is what I do most of the time. Trading it in at the end of contract doesn't make much sense.

 

[anon(94115)]

What's funny there is that the thunderbolt was kinda a POS when launched and the never wanna throw in the towel. The resound was good at launch but gets ignored

Rezound via Tapatalk 2

 

[dpham00]

What's funny there is that the thunderbolt was kinda a POS when launched and the never wanna throw in the towel. The resound was good at launch but gets ignored

Rezound via Tapatalk 2

It is mainly due to LTE. Verizon is really pushing it. I bet if the Charge or some other phone came first, then they would get the same treatment. And if the thunderbolt wasn't the first lte phone , then it probably wouldn't have gotten much love.

 

[Beverly42]

Had the same problem a week ago. I wanted to post bc I was about to trash my rezound.. I got this help and wanted to share. While following the instruction I was thinking this is not gonna work. But try it it my save your phone.

1 take out the battery
2 hold down the power button for 15 seconds
3 replace the battery
4 Baam!